ThunderDrive.ioReviews of thunderdrive.io

I've been using Thunderdrive since 6 months o more. Everything works fine, even customer care works fine and fast. The only cons that I've found are: lack of a mobile app (iOS and Android), the fact that doesn't recognize identical file so creating duplicate of the same file and the impossibility to synchronize Pc folders.

I purchased the 2TB more than 6 months ago, and was never able to use it AT ALL I log to my account create folders it doesn't create, try to upload files it tells me full storage though i have 0 files on it at the moment uploaded one video when i purchased it now its gone really disappointing with this.... Dont waste your money on a thing that is worth 0 literally

Terrible service. Non-existent customer support. I tried uploading a few folders totaling 45 Gigs of files. Took a long while, uploaded maybe half of the files. Familiar Google UI, without the reliability, speed and actual utility. No file sizes or count of contents. Slow as hell, if responsive at all. A dumpster-fire of a service, STEER CLEAR.

Stop Complaining!!! Maybe it is not a perfect product but very cheap storage, and file sharing solution. I would love them to come out with the PC APP already!!!! When they come out with the APP ill upgrade the Rating to 4 or even 5 stars.

Oh my God. I lost all my files. : (

4/6/2019 Now, all of a sudden, after I reported ThunderDrive.io as a HORRIBLE PRODUCT and also supplied TrustPilot with my receipt and copy of my purchase information, ThunderDrive.io NO LONGER RECOGNIZES MY USERNAME OR PASSWORD. I tried to do a password reset, but ThunderDrive.io no longer recognizes the email that I used to purchase this product. STAY AWAY! YOU don't want ThunderDrive.io!!! It has been a HORRIBLE EXPERIENCE. 3/14/2020 ATTENTION TRUSTPILOT & THUNDERDRIVE. You again asked me for more information. I supplied my receipt demonstrating I purchased this product and gave you the name of the email account I used to purchase this product. I did the same for my last review, but apparently was too late so "ThunderDrive.io reported this review 2/25/2020 3:05 AM for violating Trustpilot guidelines." Which guidelines were used is not clear to me, but ThunderDrive would probably have a better product if they instead worked to improve their product and spent less time HARASSING customers and disputing LEGITIMATE REVIEWS!! ATTENTION THUNDERDRIVE.IO. You asked me if I could share the account and the issue I was experiencing so you could help me. I have already done that. Your staff was less than helpful and your "help" consisted of using a "chat feature" on your website. You've had your chance. The review stands. Work on your product and stop harassing the people who purchased it. NOTE: I was contacted by TrustPilot because they said they were contacted by ThunderDrive.io because ThunderDrive.io didn't believe I actually purchased this product. Unfortunately, I didn't see the email on time, so my review was removed. But I just sent TrustPilot my receipt from StackSocial.com demonstrating that I did, in fact, purchase ThunderDrive.io, and I asked them to contact me if they require additional information. Perhaps if ThunderDrive.io focused more on the usability and integrity of their products instead of challenging the integrity of people like me who paid for that product, I wouldn't feel the need to inform people about my experience so they don't make the same mistake!! SO SLOW IT IS UNUSABLE This browser-based cloud software is so slow that it is unusable. It literally takes between 10 and 12 minutes to display the file structure of my backup. In addition, when backing up files, it gets to a point where it just stops uploading. Customer service was very unhelpful. I advise against purchasing this cloud client, because I doubt they will be in business much longer!!! Regarding the response I received from ThunderDrive.io about this review, my review stands. I have already tried to work things out with both you and StackSocial.com. I'm sorry. Your "help" directed me to use the "chat" option on your webpage and both your representative and the rep from StackSocial.com were less than helpful and focused primarily on getting me to change my review instead of fixing the product so it works. It's a cloud drive. In order to be effective, you should be able to upload and download files from a cloud drive. But ThunderDrive is so slow and useless that it can't even display a simple file structure of the files I think I was able to upload. I'm not the only person complaining. Fix the freaking problem and fix it soon!

I use thunderdrive to back up from my old computer. The data just vanished in two months.

Unresponsive support and unreliable upload. I'm trying to upload folders of audiobooks and while the ability to upload folders exists, the uploads or incomplete. The uploads miss files in the folders, even if the files appear in the status window, they may not make it to the archive on thunderdrive. Subsequent attempts on just the files that did not upload, may get a few more into the thunder drive, However, there are file that will never appear on thunder drive. There is no upload log I can examine for reasons. Several attempts to reach support, through their ticket system on this issue have been ignored. I feel very embarrassed that I recommended Thunderdrive to friends. UPDATE: Thunderdrive "reached out" 5 days ago, I responded immediately with the information they requested and there is no activity or improvement of the issue. I have dropped the rating to as low as I can go.