Thompson Cigar Company Reviews | Read Customer Reviews of thompsoncigar.com

Thompson Cigar Company Reviews | Read Customer Reviews of thompsoncigar.com

Thompson Cigar Company reviews

822 approved reviews, newest moderated first

MATT
Posted Aug 11, 2026
Happy Customer
Service, shipping, and order accuracy are outstanding. Every cigar benefits from a few weeks to a month in a humidor to even out the moisture within each cigar, prior to consuming. Best not smoked upon delivery.
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David
Posted Aug 11, 2026
Used to be on top of the game not anymore
I order on Friday morning before opening every month The last 5 months my order has always shipped out that day Last 2 months it goes untouched till Monday This is highly frustrating especially when I pay for faster shipping, making my effort to receive my order for scheduled events meaningless and financially wasted In addition my experience with acid kuba kuba cigars is horrible Literally rolling up stalk 1/8 inch diameter Completely not smokable and who wants to taste leaf stalk that literally catches on fire Extremely disappointed
Response from Thompson Cigar Company· Aug 18, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.
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KENNETH
Posted Aug 11, 2026
Cigars quickly delivered
Cigars quickly delivered. Good quality except for the Hoya red label which burns like a stale cigar. Frustrating burn with flaky wrapper.
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Robert K.
Posted Aug 11, 2026
Love 5-pack fever
I really enjoy the opportunity the '5-pack fevers' provide. This lets me enjoy great cigars at an attractive price.
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John F.
Posted Aug 11, 2026
What happened to the weekly 25% off you…
What happened to the weekly 25% off you used to run on Mondays?
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Rodney B.
Posted Aug 11, 2026
I'm please with the servuce you provide…
I'm please with the servuce you provide and the product. I have no complaints at all, Thank you in advance...
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customer- S.
Posted Aug 11, 2026
Nice bunch i wanted to try these and so…
Nice bunch i wanted to try these and so far so good; not my usual but 50 sticks...nice win
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Michael
Posted Aug 11, 2026
After my first order
After my first order, I saw a lot of bad reviews online and I was afraid I made a big mistake. However, my experience with my first order was so good that I immediately made a second order within a week. so far, I am very happy with the service I’ve received in my first two orders.
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