Thompson Cigar Company Reviews | Read Customer Reviews of thompsoncigar.com

Thompson Cigar Company Reviews | Read Customer Reviews of thompsoncigar.com

Thompson Cigar Company reviews

822 approved reviews, newest moderated first

Randall M.
Posted Aug 25, 2026
I get what I order
I get what I order. Products are fairly priced. Delivery service has improved.
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James
Posted Aug 25, 2026
love the fast deliver
love the fast deliver
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Doug
Posted Aug 25, 2026
Free shipping really helped financially
Free shipping really helped financially Am retired limited income. Thanks
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John
Posted Aug 25, 2026
Don’t buy Special Offers.
I purchased a two fer special. I know these are not Cohibas, or even Baccarats, but what a substandard product. I’ve smoked two and thrown away seven. I’m dumping the rest. They run like a forest fire when and if they stay lit. Loyal customer gone.
Response from Thompson Cigar Company· Aug 25, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.
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Customer
Posted Aug 25, 2026
Thompson has more than just the premier brands
Thompson has the premier brands, but what keeps me coming back are the numerous, more affordable (but very satisfying) sticks they offer. Not every one is a winner, but trying something new has lead to some great finds. They often offer deals and specials, and delivery is incredibly speedy.
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Michael
Posted Aug 25, 2026
Quality Fumas
Quality Fumas! Not dried out like the bigger companies. Excellent.
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Jamie
Posted Aug 25, 2026
It’s just excellent service from end to…
It’s just excellent service from end to end and the quality of my products are of the highest level. No cigars falling apart from extreme temperatures changes.
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TERRY D.
Posted Aug 25, 2026
You raised my regular subscription…
You raised my regular subscription shipment (10 years) without any prior notification and still waiting for the apparent price change notification
Response from Thompson Cigar Company· Aug 25, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.
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