ThinkGeekReviews of thinkgeek.com

I ordered a Christmas gift on Dec 21 and paid $24.95 for next day shipping. I discovered today that the gift I ordered will not be delivered until after Christmas. When I asked the ThinkGeek rep. why. Iwas was told that it was because the many items they had to process. I asked if they would refund my Express shipping cost, they said no! When I asked why they said (and charged me) for next day delivery, the rep had no answer but did say I would not be refunded. I highly recommend you try a different retailer than Thinkgeek. This one cannot be trusted!

Pro: Shipping was quick Cons: Parts were not as advertised. I received a Harry Potter wand and it was bright yellow. You also better hope you don't have to return anything! Two months and numerous emails later I still don't have a refund on an item I returned.

Very annoyed that my parcel came to the door and I was told I had to pay £25 customs, your supposed to receive an email or letter telling you this before it bloody turns up!

The store has some great items and if you live in the USA i think they would be great. However even though i paid £15 postage on an item thinking that it would cover UK import charges (nerdblock and lootcrate cover this) i had to pay another £16 to get my items. When the item itself was less than £30 it annoyed me to double my bill to get the item. Problem is they were unique to the site. So had no choice but to pay it and could not reject payment and send item back. I had to take ownership and pay postage back to get a refund. Would not have covered my outgoings at all. Shame

You will get hit with an absolutely horrible customs fee on top of the already dire shipping price, mine amounts to £60! I'm pleased with the items I bought, but I'm never buying anything from them ever again. The single sentence on the topic of them not being liable or able to predict what the fee from customs will be does not adequately warn potential customers.

If you're into video game or Doctor Who merchandise, you've probably come across the name Thinkgeek at least, once. They tend to have some really cool items from popular series such as Minecraft. As neat as their products are, a lot of them also come at a high price. Sadly, that cost may be greater than you initially realize if you've ever had to deal with their customer service or had any problem in general. Want to change your order? Hope you decided within 4 minutes of purchase cause the second its status hits "processing" they will refuse to cancel or alter anything - and keep in mind that your order still hasn't left the warehouses, merely that it's now in the queue. Speaking of queues, I spent roughly an hour in one earlier today trying to get in touch with someone via their Life Chat, which is how you get anywhere with their customer service. After about 20 minutes, I was still number 21 in line, it very briefly reached 19, then shot back up to 20 a couple minutes later. I never made it back to 19 afterwards. Why even have a system like this if you can't manage it? Hell, I tried to purchase something a couple weeks ago. Not only has it still not shown up yet, the first week I waited it turned out they hadn't even completed the order! Despite my clearly seeing a number and everything via my phone, I discovered on their site that it showed the items still in my cart. If that order hasn't gotten here by the end of this current week, I'm going to try and get it cancelled/refunded.

I'd used this site once before and all seemed well so I returned, But this time, after going through the whole shopping process and getting to checkout on an $80 order, there was a problem with shipping. I was trying to purchase from the UK. I got an estimate on shipping but just couldn't see any means of selecting a shipping method. At check out some text asked me to select a method but I was also informed (without clarity) that some (or all) of my items could not be sent by air. I still couldn't see any means to make a shipping choice about air or anything: no boxes, lists, highlights... so I got on the live chat, where the response was slow (so slow I got kicked off for being inactive while I was waiting mid-conversation reply), and was told that some items are resticted and only admin know! How utterly ridiculous! My question was just how to select shipping. But it seems I uncovered a plot to hide from would-be-customers the truth about whether they can actually buy an item or not. I've wasted an hour and become very frustrated. I asked to communicate with someone else and was given the American phone number. To call from the UK? Rubbish.

Before ordering a Christmas present from thinkgeek i contacted their live chat and was told that it could take up to 3 weeks for my item to be delivered to the UK as it was the 1st December i thought that would be fine, if cutting it a little close. and proceeded with my order Today (December 20th) i contacted live chat again and was told that it takes 5 weeks over the Christmas period. To say i am disappointed is an understatement. If it had been made clear in the beginning my item would not get to me in time i would never have bothered ordering. I was unsure about ordering in the first place, and certainly will not be ordering again. Do not bother ordering from this company if you are not in America