XSTANCEReviews of thexstance.com

Response from XSTANCE· Aug 10, 2023

Hi Greg! We are sorry to hear that you have yet to receive your order. We understand that receiving your purchase promptly is crucial, and we apologize for not meeting your expectations in this regard. While we strive to ensure timely delivery for all our customers, there are instances where unforeseen circumstances can cause delays in the shipping process and it’s something that we continue to work on. This usually doesn't happen and we'd definitely want to take a deeper look. We’re experiencing overwhelming growth, which is great news, but it affected our response to incoming calls. We are working hard to get things back to the very high standards of service we used to have. In the meantime, please send us an email at [email protected] so our email support can respond as soon as possible. Thank you for working with us on this!

Response from XSTANCE· Aug 5, 2023

Hello there, We are sorry that you are not satisfied with our insoles. We strongly recommend using our insoles for a shorter period of time initially, and then keep prolonging the use - that way your feet and body can adjust to the support the insoles provide. It may feel uncomfortable or unusual at first, however, remember that proper footwear has a big impact on your posture and body movement.