The Violet VixenReviews of thevioletvixen.com

I never received shipping info and more than a month went by. I only got a response back when I contacted my bank to get a refund and the woman said they still had no idea as to when it’d ship. This doesn’t seem like a reputable company and it was a disappointment. I don’t recommend. I ordered a corset on another website in the meantime. I’m still waiting now for 2 months

I originally placed an order October of 2019 and spent $47.55 through Paypal. They emailed me saying the manufacturer was out of the item and offered me a store credit. I was fine with that and understood everything due to Covid so I accepted the store credit and placed an additional order where I paid ANOTHER $8.95 shipping. Then I was told they "ran into issues" on BOTH of the items I had ordered this time. Again I stupidly accepted with Covid and everything so yet again they gave me a credit and I yet AGAIN paid shipping, $12.99 this time. Now almost a year later here we are AGAIN at a month of waiting after I placed my order and no items with no shipping notifications. At this point I would be fine with just actually receiving the items I paid for but seeing as it's been a year I'm assuming you don't actually have any items and this site is a scam. Update - They told me they never shipped my items (from July, because my previous order was out of stock) because I requested a refund and received it in October 2020. Obviously because I hadn’t heard a word from the company in 3 months so PayPal sided with me. They told me I can only receive store credit which I would have to again add money for shipping so they can scam me yet again. So now I’m just out $60, please don’t waste your money like me.

Still waiting on an item ordered a month ago. I understand that there are setbacks because of COVID, but this item has not even been shipped yet. Not to mention, this company is located in the same city that I put as my shipping address, so there is not really an excuse. The product itself is a bit overpriced, as are many of their items. I wish I could say that it is worth the wait, but due to all these factors, I don't think I can. I want to say there's still hope because I do like their selection, but these are not good business practices whatsoever.

TL;DR: Avoid this company. They take forever to ship. When I purchased a supposedly in stock item I was told that it I would take 10-12 business days to ship. When it had not shipped in 14 business days, I contacted them to cancel my order. I was informed that I could not cancel my order except for store credit unless I did so within the first 24 hours after placing the order. They then told me what proved to be a blatant lie, "The item has been ordered and just waiting on order fulfillment from the distributor." A few hours later I got a notification that the item had shipped. So this item was originally in stock, then ordered from a distributor, then magically shipped by the end of the day. Wow. After all these shenanigans I did get the item and it was in good condition, but I will never waste my time with this company again because they have crazy high prices (I only ordered because they were having a sale) and their business practices are shady. They seem to do a lot of drop shipping and waste their customers' time.

Fantastic owners, fantastic products. LOVE LOVE LOVE 💕

Crappy customer service and worse shipping times. Do not bother.

Ordered a month ago. Still hasn't shipped. I tried contacting them several times with no reply. Giving it one more week before reporting for refund.

Fast delivery and exactly what I ordered. Love my new umbrella. Thank you