The SillReviews of thesill.com

The Sill was the ONLY site I could locate with the size plant I was seeking. I was anxious about the plants and shipping due to the price. It did take a couple of days to hear back from them, and what I received was even larger! The shipping was great- received a day earlier than promised AND boxed better than any plant I have ever received. I LOVE The SILL!!

I've had past experiences with this company in 2022 and 2023 that have been perfectly fine. Plants shipped fast, in good condition, etc. They were always massively overpriced but I was fine with the up charge due to the convenience and quality. However, it seems like something has changed based on my most recent experience. I ordered a plant a month ago and never received a shipping confirmation within their stated timeframe. Then, I finally got an email saying that they shipped the plant to the wrong customer. I confirmed my address and they said it would be shipped out right away. A few days later, they emailed again saying the planter I ordered was out of stock and asked me to pick a new one. Again, they said they would ship the plant out soon with expedited shipping. It's now been another week and still nothing. I'm at the point where I want to cancel the order all together because this whole ordeal has been so annoying.

found The Sill by searching for bereavement gifts other than flowers. I thought a plant would be good idea. I ordered the plant and then when it asked if billing address was the same as the shipping address, I said no. I then filled out the billing information. After I entered complete, it showed that they were going to ship it to the billing address. I quickly emailed and explained that they were supposed to ship it to a different address, and gave the address again. Emphasizing that this was a bereavement gift and I wanted to make sure it got there. I also gave my phone number and said call me if there is a problem. They emailed back the same day saying they were going to fix it. This was a Saturday. The following Thursday they emailed me and said that they didn't have the pot I wanted. REALLY??? 4 days to say we don't have that pot. So I picked another from what they offered. Guess what? Two days later they ask, what color. What the heck. How about the color I already picked,and why take another two days when you have my number and can call me. So now it's been a week and they still processed the order. Then they actually have the nerve to send another email, asking me to rate Rachel's service she has given. I gave it 1 star, just l Iike I am doing here. It's been almost 2 weeks and Guess what, yup they haven't shipped it yet. I just got a shipping number and they say the receiver has not gotten the package to ship yet. This outfit is a sorry excuse for an online business and should stick to local business only. Buyers beware. I wish I had done a little more research before spending 85 bucks with them.

I’ve never heard of this company and a plant delivered I never ordered. My name My address. No card inside. I’ve sent two message on their contact page.

First off, let me admit that I’m an idiot for spending $100 on a plant that I could have found locally for half the price. I clearly should have done more research. Secondly, always listen to your wife. On 6/9, i decided to wing it and buy my wife a beautiful (at least I think so) bird of paradise house plant from the sill for our upcoming anniversary. Even though she had never even mentioned one before, and had suggested nothing of the sort for gift ideas, I foolishly thought this was a great idea. The first red flag should have been when even though my credit card was immediately charged that Sunday, I didn’t receive even a hint of an order or shipping confirmation until the following Wednesday when I had to call customer service to find out what was going on. Weird, but we move on… Saturday the 15th comes and so does the plant. It comes while my wife is out so I unwrap it and set it up with the gift note (which was printed on top of the order confirmation, how tacky is that?? You have the nerve to sell a $100 plant and you can’t put the gift note on a separate piece of paper??) My wife comes home… and absolutely hates it. Which she has every right to. I took a swing and I missed, oh well. It was the weekend though so I couldn’t call or live chat so I sent an email explaining my situation and how I would do my best to care for the plant until we could figure something out. Monday the 17th comes, and I get a response late in the afternoon from “Giselle” informing me that they only do 30 day “happiness guarantees” (no where on their site does it explicitly say that they don’t do refunds) but “if it works for you, we are more than happy to issue a store credit equivalent to the cost of the plant you could use to purchase another plant. Let us know if this works so we can issue it right away!” Exact words, verbatim. I respond 19 minutes later that yes, that sounds great and thank you so much. I thought I was getting lucky and their customer service was out of this world. What did they want me to do with the plant though? They didn’t mention anything about returning the plant.. Was this going to be like amazon and were they just going to suggest to donate it or give it to a friend? Were they going to send a return label in a separate email? It is now the 20th and I still haven’t heard back. I have replied to the same email chain numerous times asking the same questions to no avail. Did Giselle quit? Was she fired for offering a store credit? My wife, still wondering why there is a large house plant that she never wanted taking up space in her house, also reached out. She was told by “DJ” that the plant can’t be shipped but they’ll honor a return or exchange in person at any of their locations. We live in CT. I’m not driving to New York to return a plant that I was told I would receive a store credit for. The sill, you suck. I hope any prospective customers have the same amount of patience I had with your email games, reading this ridiculously long winded review and decide to just buy local. Good riddance.

How hard is it to ship a plant? UPDATE - I finally received my olive tree. It’s in pretty sad shape, but I’m doctoring it and trying to get it to hang in there. Hopefully with a little TLC, it will come back to life. The best thing I can say it came with a really nice pot. ORIGINAL REVIEW: I ordered 2 plants from their website which said shipping 2-3 days once order received. 3 weeks later I sent an email and was told one of my two plants were no longer available and asked what would I like to do? Well, send me the one you still have! Is that so hard? They agreed to refund the one plant and I asked for tracking info for the other and was told I’d receive an email once it shipped. Now 4 weeks out and no plant, no email and no tracking! They did process a partial refund to my CC but I’m still waiting! I guess I should have canceled the whole order and started over with another company! I rarely say this but… do not order from this company! Maybe in the future they will get better but right now they have problems!

Ordered a Meyer lemon tree and a lime bush and both arrived in great condition. I've repotted them and can't wait to see how they do.

I placed an order on February 19. I still have not received the order but my bank account was charged. I have a confirmation number but it seems that this must be a fraudulent site. I am highly disappointed because I was really looking forward to adding to my plants.