The SillReviews of thesill.com

Poor customer service on a product that arrived that doesn’t look like the photos on the website.

My plant is now planted in its new “home” (the container I received)…looks terrific…

I had a plant come on the absolute coldest day in December (below zero) and despite my getting to the package within an hour and the cold-safe packaging, the plant was too frozen to save. The Sill customer service was quick with a reply and sent a new plant out to replace the one that had died. My only complaint was that the replacement wasn’t sent out right away-however, it was the holidays and I was not in need of it in a timely manner, so I understand and didn’t mind the slight delay. I would prefer to rate this experience 4.5/5 stars, not 4/5 stars.

A top shelf nursery. The plants we received are beautiful, well packed, soil was moist. They were received during a cold snap, we bought 2 heat packs that worked great.

The cactus looks almost died…

I love the company, and I received excellent service when I had a question about my plant. I love the friendly and thoughtful customer service and detailed information about plant care and the variety of plants you have. I love that you have pet-friendly plants!

All good, no issues

Good customer service, but little pricey.