The RTA StoreReviews of thertastore.com

We worked with Remi for the last couple of weeks for our Kitchen design and loved all the ones she did for us. It was very nice and was knowledgeable about what would work best with our current kitchen layout. She was very patient with us, as we changed things many times throughout this process. We are so excited to receive our cabinets soon! Thank you so much, Remi for your help.

Kristen was amazing to work with. I would recommend her to anyone.

I was pretty nervous about buying new cabinets and getting the measurements right. RTA's designer gave me new ideas for the space and made sure I had all the correct cabinets and accessories. They were very patient with my questions and changes. Very helpful!

I dreaded the process of kitchen design and was apprehensive with doing the online route. Kristen was patient and very helpful. I really appreciate how accessible she was in responding to my many questions.

I had a wonderful experience with our designer, they went above and beyond to answer any of my questions, give aesthetic advise, and make the ordering process so much simpler. We would not have been able to do this process as easily without a designer! I think it would have also been easier to make mistakes on what to order without a designer putting everything you need in the cart for you.

I received an email from RTA unsolicited and had no idea who they were so I almost put it in "trash". I'm SO glad I didn't. I could not recommend any thing that would make my experience so far, any better. Working with Kristen, my kitchen designer, was such an enjoyable experience. She was prompt in email responses and obviously knows her job well. On the phone she was helpful and a pleasure to talk to. I had no idea what I wanted and her guidance was appreciated. All email communication with other areas in the company such as when I ordered samples, and finally when I placed my order, were prompt and thorough, which made the process seem less intimidating. I have never done a total kitchen remodel in my life and it felt overwhelming but RTA helped every step of the way. I've told everyone I know about RTA and couldn't be happier.

The RTA designer was prompt, helpful, courteous and offered up different ideas for my space. She created a visual that helped me see how the finished project would look. Highly recommend.

I loved my experience with the RTA store when I was working with the design team. My designer, Travis, is amazing. Super friendly and very easy to work with throughout the design. I thought so highly of this company until receiving my products which is mainly because of the company "rules", the customer service is responsive and kind. The shipments I received got super messed up. They used Saia freight for one and R&L for the other. Saia freight did not honor the drop of schedule they set up. Instead of coming from 12pm to 5pm the driver arrived at 830am and left the pallets in my driveway. I didnt sign for them, get to look over them, or anything. Then had to take the pallets apart and move each box one by one into the garage so they didnt get rained on. R&L delivered my shipment late and didnt call till the very end of the shipping window (also 12pm to 5pm) to tell me it needed to be rescheduled. I told customer service about this issue and they reimbursed me the $150 rush fee I paid for the shipment coming through R&L, however, that was my only compensation. If you get the RTA cabinets and plan on doing the assembly yourself, the instructions are TERRIBLE. If youve ever built something from IKEA and seen their directions those are decent; RTAs directions (which Im pretty sure are just Cabinet Depot directions) are 10x worse. I purchased a single oven cabinet that says it can be modified to a double oven. This is really only true if you hire a carpenter to modify it for you and there are no directioms to modify it if you want to try it for yourself. You have to remove pieces of the frame and widen the frame for it to work and then insert your own shelf that can bear the load of the double oven. It is extremelt misleading. Lastly, I wanted to return the trash pull-out because it is just way too small. The customer service agent told me that it will be a 25% restocking fee and I have to pay for the shipping. The pull out was $375.00 (yes, I regret even paying that price gouging amount). so the restocking fee is around $100 plus whatever shipping will be, which Im guessing will be significant. Overall, you are probably better off going elsewhere and paying a little more for high quality cabinetsthat come with less stress and hassle.