The Raw Food WorldReviews of therawfoodworld.com

shipments are always prompt; items are as described; the few questions I've had were answered in a helpful manner; the website is continuing to improve, making ordering easier; the pricing is good and the sales are amazing.

None better. I've been shopping The Raw Food World now for two and a half years. The quality can't be beat.

I've ordered from rawfoodworld several times and have experienced some glitches. Twice my order sat idle/unfulfilled due to some glitch with the shipping charge (I live in Canada). Although I had received my order confirmation, the system had not forwarded it to the fulfillment department. I contacted customer support and was informed that it was out of the ordinary for the system not to have picked up on an incomplete order and they asked for an additional $15 which I gladly paid. That happened twice, only to be corrected after I waited for my order which never came and called to enquire what had occurred. The second time there was another expression of surprise at how the computer had put my order in limbo. I placed an order online (June 1st) and received the confirmation of that order by email. I worried that the same issue that occurred the previous two times I ordered had happened, once again, so I contacted the support department by email to check on the status of the order (Saturday Jun 14). Received a sincere apology and update on June 19th. Any time I have dealt with RFW on the phone they have been stellar - the friendly service could not have been better. It just seems like there's a bit of a disconnect there, between computer and human. Perhaps somebody should go through the orders daily to ensure each and every one is getting tracked and fulfilled accordingly. Oh, and also, each email to the support desk ought to get a reply within 48 hours at the very least - even if the answer is not yet ready to deliver.

I recently ordered 6 jars of raw macadamia nut butter which when opened were somewhat rancid. I called customer service 2 times and was unable to talk to anyone, however I did leave a message each time. i did not get a response to either call so emailed them. I did not get a response to that either. I mailed the 6 jars back to them with the invoice and it was then that I got an email telling me that I had not returned the jars within 30 days and they would only give me credit for 3 of the jars I had returned. I emailed customer service and explained that my returns were based on the quality of the product which was unusable and not just a change of mind and I felt I should be reimbursed for all 6 jars as I had made several attempts to talk to them. I have still not received a response and I have not been reimbursed on my latest credit card statement. Customer service does not appear to be poor. It appears to be nonexistent.

go shop save money learn. experience

Matt and Angela are the best. They care about us and the world. Great products and great services.

I can always know that what ever I purchase, Raw foods stands by 1000 percent. Thank you I will be a proud customer forever.

I have ordered from Raw Food World several times now . The products are top quality and shipping is fast.