TherapyNotes, LLCReviews of therapynotes.com

Nic B, the Customer Success Representative is very patience, walk me thru step by step until the problem solved, thank you Nic!

When Paris W. responded to my email about not being able to use my token to log in, they were able to send me and my boss a step-by-step guide on how to fix the issue, and it was resolved moments after getting that information. The only reason I'm not giving this 5 stars is that we had to wait just over 3 hours to get a response.

Having relied on TherapyNotes since the inception of my practice in 2017, I can confidently say it has been a cornerstone of my daily operations. The platform is remarkably intuitive, making navigation between schedules, client records, and billing seamless. TherapyNotes is also consistent about rolling out updates to customizable forms and overall platform functionality, keeping the software fresh and evolving alongside practice needs. Stellar 24/7 Live Support, which allows me to access person-to-person phone support around the clock, is TherapyNotes’ standout feature. Being able to reach a live, knowledgeable human whenever an urgent question or billing inquiry arises is truly invaluable and provides immense peace of mind. The reliable EHR Practice Management system, from core documentation to clearinghouse integration, handles everyday practice administrative demands with exceptional stability and dependability. TherapyNotes remains an outstanding, top-tier EHR choice for behavioral health professionals seeking long-term reliability, continuous innovation, and unmatched customer care!

The representative emailed me instructions on how to correct the issue I was having and they were very easy to follow and corrected the problem.

Addresses our concerns in a timely manner. They are always upgrading their product.

Consistency, reliability and follow through with the support I needed when adding a new billing option for our team! TherapyNotes team is the BEST!

Your Customer Service is Wonderful, they listen, understand your concerns, and aid in solving the issues. Very Curtious and Kind. Thank you for a great experience.

I love this integrated, comprehensive EHR system and the customer service is top notch!