TherapyNotes, LLCReviews of therapynotes.com

We spoke with two different ladies this morning and both of them were great. They were very patient, detailed, suggested options to solve a problem that was on our end and not a TherapyNotes issue. They also went the extra mile to get additional information for us from other members of their team.

The live support from TherapyNotes is consistently responsive and very patient with all my questions. They are friendly and able to explain complex (to me) ideas clearly.

The most responsive customer service I have ever had the pleasure of dealing with, both professionally and personally!

Overall I have liked using Therapy Notes. The platform is clear and easy to use. I would prefer talking to a human when I need customer service. However my last email interaction regarding the portal, was in a short time answered very succinctly by privacy officer. It addressed all of my concerns very well.

The representative I spoke with was very attentive. She was able to assist me with my issues and gave me all of the time I needed to answer all of my questions. I was having issues with understanding how an Electronic Remittance Advice was being allocated. The representative walked me through the detail of the advice and showed me exactly where each payment was allocated. She was very patient with me. I was able to take the detailed information and explain it to my colleague. I definitely rate my experience today with 5 stars!

The customer service representative was very helpful and attentive to my issue. The response was seamless and concise! Thank you

I cannot tell you how pleased our practice is with Therapy Notes. It is pretty intuitive and knows what you need before you do.So now I am not worrying about what I forgot and I can concentrate on just providing good service. They continually work on their product to make it seamless. However it is the customer service that is the cherry on the sundae! Always helpful and willing to work with you. They are very patient!

Tyler T Customer Success Representative was very helpful and supportive when calling for customer support! I really do value having the phone customer support and want to thank "Therapy Notes" for great service and great customer representatives who listen and are supportive with their customers. Best regards, Jennifer Zenker, LPC, NCC, MAC