Excellent
3,113 reviews
TherapyNotes, LLCHonesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
A behavioral health office M.
Posted
The Therapy Notes support for providers is excellent. The hours of support - even on weekends - is very unusual and is of great benefit to those providers who need to work on scheduling and billing on weekends.
Response from TherapyNotes, LLC· Oct 15, 2020
Thank you for your honest review! We are proud to support you and all of our users in Private Practice! We are happy to hear that you feel supported!
Michael F.
Posted
Support has always been there for me, since the beginning of my association with Therepy Notes.
Response from TherapyNotes, LLC· Oct 15, 2020
Michael - Thank you for your review! We are happy to hear that you feel supported by our Success Team!
S H.
Posted
Recurring Calendar Events I had noticed an event that was set to recur for several more weeks, was not recurring past the current week. When I spoke to Andrea, she stayed on the phone with me, coming back on the line to let me know she was still investigating and at one point invited her supervisor to look into it as well. By working together we were able to come up with a solution.
Response from TherapyNotes, LLC· Oct 15, 2020
Thank you for your review! We are happy to hear that our Success Team was able to help resolve this issue!
Kirsten H.
Posted
TherapyNotes is simply the best. The product is excellent and user friendly even for those of us who are not technologically gifted. The customer support is out of this world! They are endlessly patient, warm, kind, efficient and always competent. They don't make you feel like an idiot for not knowing something or for making mistakes so it's not intimidating to call for help, even if you really fouled something up:-)
Response from TherapyNotes, LLC· Oct 1, 2020
Kirsten - We really appreciate your kind review! We are so proud to support you and all of our users in Private Practice. Thank you for choosing TherapyNotes!
Julie
Posted
I was having trouble updating a treatment plan and I wasn't sure why, so I contacted TherapyNotes customer service. I only had to wait 5 minutes to talk to someone, and the customer support woman answered my question and was very helpful!
Response from TherapyNotes, LLC· Oct 1, 2020
Julie - Thank you so much for your review! We are so happy to hear that our Success Team was able to help resolve your questions!
Heidi S.
Posted
Helpful responsive customer support, and very easy to use.
Response from TherapyNotes, LLC· Sep 25, 2020
Heidi - We really appreciate your review! We work hard to provide the best service possible to our users! We hope you earn five stars from you in the future! Thank you!
Denise M.
Posted
I had a question about where to find something in therapy notes. My question was answered correctly in a very timely manner. Great job, guys!
Response from TherapyNotes, LLC· Sep 25, 2020
Denise - Thank you so much for your review! We are so happy to hear that your questions were resolved!
Joyce A D.
Posted
The Therapy Notes support team has been perfectly wonderful each time I have needed to call them. The last time it took quite a bit of time to explain what I needed to understand but Sue was very patient and took time to explain things carefully. Then she followed up with a detailed summary of the answers to my questions so I could reference the information next time. Thank you! Joyce in Iowa
Response from TherapyNotes, LLC· Sep 25, 2020
Joyce - We really appreciate your honest review! We are so happy to hear that you feel so supported by our Success Team!
