TherapyNotes, LLCReviews of therapynotes.com

I enjoy the ease of the therapy notes system- everything from the scheduling, notes and templates, automatic billing etc is easy to learn and do. I've also found the support staff to be very prompt and helpful in resolving confusing issues. I would definitely recommend therapy notes to other providers

Therapy Notes customer service always find the answers to questions or problems that I have when submitting claims.

Extremely fast and responsive customer service. I appreciate the email availability because that is usually simpler for my schedule than calling and waiting on hold. This software makes it easier to manage the administrative parts of running a private practice, like treatment planning, note recording, appointment reminders, and billing.

I called on the weekend because I had time, but fully expected that I wouldn't hear back from anyone until Monday. I was very pleasantly surprised to get the help I needed to move forward. TherapyNotes is great and Rick was super helpful!

I’ve had a wonderful experience using TherapyNotes website for my business. I especially like having the options of how I would like to communicate with the company, if I have any issues. I treasure live phone conversations, because it’s personable and the easiest way for me to get my issues resolved and this company provides just that. Each and every staff member has been pleasant, professional, knowledgeable and efficient in their duties and are always willing to help, whenever I call in with an issue. That makes all the difference for me, when it came to choosing a platform. The service is impeccable and I highly recommend them to other healthcare professions.

10/23/2020 Original 1 Star review. We have had some really good experiences with TherapyNotes and some awful experiences as well. From outages to technical issues to getting the runaround from support. Customer Support's very typical reply is that a feature is in the works and that they can move our request up to development. NONE of our requests have been met with any kind of new feature in years and some of this stuff is pretty simple. For example, STOP HAVING THE DEFAULT AT PAYMENT BE THAT THE CREDIT CARD IS SAVED! The default should be nothing so that the receptionist doesn't accidentally save information the client does not want saved. I understand larger issues, like fillable intake forms that the clinician can tailor to the clinician's practice, are more difficult and in-depth. Truly that's more than I could work out, but we've been in a pandemic for the last 9 months and I just got totally blown off by support about streamlining the intake process. His response was, "I don't know how to respond to that." and "There is no way to put you in contact with the development team." We have been with TN since March of '17 and I'm shopping for new practice management software for the rest of the day. 10/24/2020 Amended to 2 stars. Yesterday the above gentleman's supervisor called me and we discussed the issues I am having. Firstly, the folks at TherapyNotes are very nice people and there is nothing personal that has been offensive. Also, not all customers can be made happy. They have offered to give us two free months of service. That's nice but there are still issues that we would like addressed and the feedback is typically a, "We'll push this along to the development team." With that said, TN is working on paperless, online intakes. That's awesome, also super late to the game. There is a workaround, which I have not investigated yet. My opinion is, stop it with the workarounds and integrate solutions directly into the platform. TherapyNotes is great for a lot of practices. Ours is unique. If the issues above can be addressed, we'll stay. If not, I'm still shopping. Finally, it is super disappointing that it took a one-star review to actually get TN's attention and motivate them to reach out to a long-standing customer.

TherapyNotes customer service has been an especially pleasant surprise. I am almost always very happy with the level of service, patience, and service. Thanks to Heather P. for her fantastic attitude and patience!

Service Rep was pleasant and knowledgeable of my request.