TherapyNotes, LLCReviews of therapynotes.com

Rachel was very helpful tonight. She answered all my questions and took time to explain everything. I really appreciated it.

My therapynotes customer representatives were amazing! They got me to where I needed to go and sympathized with my challenges/frustrations. They were very personable and helpful! I highly appreciated their feedback today!

Therapy Notes customer support has been responsive every time I've reached out. I am not the most tech savvy person, yet they have been able to walk me through answers to my questions.

Great customer service. Jules was patient in the midst of my slow internet and need to reset password x2. She skillfully and efficiently took care of recertifying my CardPointe account.

I had an issue with an overcharge on my account. I reached out to Therapy Notes on a Sunday afternoon. They responded within a matter of minutes with a ticket number and promised to follow up. I received an email this morning and was given a number for credit card accounts. Brian listened and was extremely helpful. He also offered to help with another issue he noticed on my account. They are wonderful to work with.

Heather was friendly, helpful, and passed my suggestion along to be considered for future TN updates.

My implementation call with Frank from TherapyNotes was very helpful. I felt like he had a strong sense of where my practice was in terms of needs and set up. It's clear that TherapyNotes truly values customer service and ensuring they are meeting the needs of practices.

This was a seemless experience. The agent showed patience in "walking" me through directions. Her email summary is priceless as it captured every segment of the experience as it occurred. I will retain the directions as a valuable reference. Thanks again!