Excellent
3,113 reviews
TherapyNotes, LLCHonesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Stephanie
Posted
I talked to a real person! I have been look at platforms to support my practice. Most of them I do not get to talk to a person or it is through email and delayed responses. I was provided with personalized support and all my questions were answered. I felt confident to use the product after the call.
Phyllis T.
Posted
I have no idea what I would do without Therapy Notes!! Their platform is extremely comprehensive!! It’s like “one stop shopping” for all of your private practice needs!! Their customer service is also really great!! They are always professional, patient and really know what they are doing!! As a bonus, a follow up email is sent w the directions discussed on your call. A big shout out to Olivia at TN tonight (a Saturday night) helping me understand what I needed to do to make important edits to a client’s document(s).
Peggy W.
Posted
I never hesitate to call support persons at TherapyNotes. Today I spoke with Sarah P. and she walked me through what I considered a complicated issue as if it was a walk in the park. She was clear and super supportive. I highly recommend calling when you have issues!
LG
Posted
Customer service is amazing. Representative takes the time to understand the issue, problem solve and test the resolution. Very professional and patient with the process. TN is a comprehensive program that allows all aspects of a therapy practice to be streamlined.
EM
Posted
Great customer service - a real help!
Susan G.
Posted
The staff is always friendly, super knowledgeable and encouraging. I never hesitate to call them whenever I have an issue I can't resolve on my own. Whatever the problem, the staff solves it in minutes. Thank you TNotes support!!
David J.
Posted
The software is easy to set up and use. Lots of automated functions, easy tracking reports, and embedded forms and assessments. Mobile interface is also very good. Tech Support has been wonderful with problem-solving, and the company is very responsive with requests for new functions. This is the best EMR I've ever used.
Katelyn S.
Posted
When I called in to Support after being worried about a possible technical bug, the Support rep was able to dig into my issues and help find answers to my questions so I could provide the right info to my clinicians. It was a great experience and I felt like they were receptive to my concerns and stuck with me to figure out answers. Very thankful for the Support Team and all the wonderful work they do to help me out whenever I run into an issue on the job.
