TherapyNotes, LLCReviews of therapynotes.com

Customer service reps are always very friendly, professional and issues are always resolved quickly which helps with productivity.

The staff are always great, knowledgeable and friendly. They're very patient and will help you resolve your issue in no time. They also send a follow-up e-mail for review and in case you should run into the same issue again. They're also 24 hours now which is extra helpful in emergencies.

Anna and the rest of the staff at TherapyNotes are absolutely superior... no hyperbole. I had at least 6 questions today that I fired off to their customer service department and before the end of the day I had a response with detailed instructions on how to address my issue. TherapyNotes customer service never disappoints. It's why I will continue choosing them over other programs, even though they make me do my notes... hahaha.

It feels really helpful to know there is someone to call 24 hours a day to assist you with whatever questions or concerns you may have. I have had really wonderful interactions with the Customer Success Representatives, particularly Asheton S and Eduardo B. I recommend Therapynotes wholeheartedly.

Using the names of the patients might be inappropriate. Your system may assign a client/patient number and it might be a better approach.

TherapyNotes provides fast customer support via email. They have all the things I need to run a private practice. I don't have a need to look elsewhere.

The support is fantastic! I trust that my concerns will be received and addressed in a timely way, and my suggestions for improvements are considered seriously. I love this program and strongly recommend it to any therapist looking for excellent software to manage their practice.

Therapynotes support is thorough in holding my hand through whatever issues I have. Since the changehealthcare cyber attack I was worried about how to process my claims and they gave me all the time I needed without rushing me off the call. Asheten told me that she would be happy to help me again if I got stuck in the claims process through therapynotes.