Excellent
3,113 reviews
TherapyNotes, LLCHonesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Kiimberly C.
Posted
The getting started videos are great. Customer support is in the USA!!!!!! They spend as much time as needed and they are encouraging. The credit card processing is the best I have ever used. Their Golden Thread Method leaves no stone upturned. The telemed is much better then the competition. I would highly recommend this platform.
Sarah S.
Posted
Quick response and SO helpful! Therapy Note customer service rep called me before the allotted time (I asked for a call back instead of waiting on hold) and made sure my issue was completely taken care of before ending the call. she had to try a couple of different things but worked diligently to solve my insurance billing issue and as polite and friendly. She was patient with me as I navigated the site with her direction. I am so impressed with the customer service!
Chrisanna W.
Posted
Our customer support person, not only told us what we needed to do to have multiple locations, she sent a written summary of the call! Now we can access that information, almost like a policy and procedure for changing the addresses of our group practice as we grow!
Andrea M.
Posted
The software is fairly easy to use for notes and doesn't ask too many extraneous questions. With technical issues such as completing claims paperwork, customer support is prompt and usually helpful. My main and significant frustration is with the slowness of TherapyNotes' response to the Change Healthcare crisis. Other EHR systems, such as TherapyBrands, have found workarounds to process claims from major insurers within weeks. It's been months and 75% of my claims are still not being processed due to TherapyNotes' long delay transitioning to another clearinghouse. There has been little accountability in terms of when the process will be completed and their slowness has created financial stress for me and my family.
Chris M.
Posted
TherapyNotes are a team of knowledgable staff, willing to find the right answers and provide assistance in any way they can. I always find them willing to go the extra mile to find out the root cause of an issue.
Hillary
Posted
I love using Therapy Notes for so many reasons: The interface is easy to use and aesthetically pleasing, and recently my very first customer support experience (with Charles) was above and beyond and super genuine. Afterwards the follow up email was wildly helpful to have it in writing and he even did more digging after the call to help me out. It's certainly a chore to call any customer support line, but this was actually enjoyable to chat and get to the bottom of the frustrating situation that Charles validated beautifully.
Dr. Lauren G.
Posted
I worked with Tina via email, and within 1 business day, she helped me troubleshoot and resolve my billing issue. The customer service remains top-notch!
Dawn
Posted
Trent with customer service was wonderful! I feel like I have a partner with therapy notes and not just a vendor. I would highly recommend therapy notes to all therapist.
