TherapetMDReviews of therapetmd.com

Response from TherapetMD· Oct 17, 2024

Hi Kat, Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our customer service and that our refund policy met your needs. It’s wonderful that you’re considering donating the unused product to a cat shelter or rescue—what a thoughtful gesture! We’d be honored to have you as a returning customer in the future. If you ever need any recommendations or assistance, please don’t hesitate to reach out. Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Oct 17, 2024

Hello Jean, Thank you for reaching out and sharing your feedback with us. We are genuinely sorry to hear about the issues you've experienced with our diffusers. Your comfort and well-being are very important to us. Our diffusers are intended to have a subtle scent due to the pheromone diffusion process, and we recognize that it shouldn’t be overpowering. We value your input, as it aids us in enhancing our products. Upon reviewing your email correspondence, we confirmed that we have processed a refund for you. Typically, we replace products when we receive complaints like yours, and we also offer refunds if that is the customer's preference. Additionally, we have responded to your Facebook post to ensure you feel supported and to address your concerns satisfactorily. If you have any further questions or need assistance, please don’t hesitate to let us know. Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Oct 17, 2024

Hello Ana, Thank you for sharing such wonderful news! We’re delighted to hear that TheraPet has made a difference for you and your pup so quickly. It’s great to know that having diffusers in both your kitchen and living room is working perfectly. If you ever have any questions or need further assistance, please don’t hesitate to reach out—we’re here to help you and your furry friend enjoy a peaceful and happy home! Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Oct 17, 2024

Hello Nads, Thank you for sharing your experience! We’re so glad to hear that you gave TheraPet a try and that it made such a noticeable difference for your teckel. It’s fantastic to know that our product is helping improve his habits and creating a more comfortable environment for you both. If you have any questions or need additional tips on how to maximize the benefits, please don’t hesitate to reach out. We’re here to support you every step of the way! Thanks again for choosing TheraPet, and we’re thrilled to be a part of your pup’s progress! 🐾 Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Oct 17, 2024

Hi Patricia, Thank you so much for your feedback! We’re thrilled to hear that our customer service team was able to resolve your issue promptly. Your satisfaction is incredibly important to us, and we’re always here to provide the support you need. If there’s anything else we can help you with in the future, please don’t hesitate to reach out. Thank you again for choosing TheraPet! Best Regards, Dawtie of TheraPetMD