TheparfumsReviews of theparfums.com

HORRIBLE!! Placed two orders back in December and they have not fulfilled either. sent couple of emails and they were supposed to ship January 5th. Going on the end of January and only have a UPS Label created. I was looking for a bargain but end up with inexcusable service. at this point I should have just bought my fragrance at retail.

Placed 2 orders and they were both immediately canceled...

Do not order from this website. I placed an order November 27 and still have not received my fragrance. I’ve followed up multiple times and their response is always that the batch is delayed, it will be in next week, they have a lot of orders and are trying to keep up, etc. it’s been 11 weeks!!!

I placed an order with The Parfums on December 4th, hoping to receive it as a Christmas gift. According to their shipping policy, they advertise “Free 2–3 Day Shipping (after 1–2 weeks processing time)”. After two weeks, there was no movement on my order at all. I contacted customer support and was politely informed that they were experiencing a high volume of orders and that my order would ship within a week. They also provided a $10 gift card, which I appreciated. However, after another week — still nothing. As of December 11th, I still had not received my order. A tracking number was created on December 8th, but the carrier has not received the package, which clearly indicates that the “2–3 day shipping” claim is also misleading. I want to point out that customer support is responsive and polite, usually replying within a day. Unfortunately, politeness does not compensate for consistently missed timelines and unfulfilled promises. I even placed another order on December 23rd, using the gift card they provided. After more than two weeks with no shipment, I was forced to cancel that order as well. Another important detail: customers cannot leave a review on their website unless the order is marked as delivered. This conveniently explains their high rating — customers with delayed or never-shipped orders simply have no way to share their experience. As a result, the positive reviews appear to come only from a few lucky customers whose orders actually shipped. Bottom line: I see no reason to shop with this store. They violate their own stated policies and behave in an extremely unprofessional manner toward customers. There are plenty of other shops offering the same prices with actual 2–3 day delivery. I am a very understanding person, but waiting over a month for an order crosses every reasonable line.

This has got to be the worse experience I ever had with ordering colognes and I’ve been collecting for years. I ordered a cologne on November 29,2025 and still haven’t received it. I’ve sent several emails and I all I get back is an automated email saying it will ship this week. Zero stars for them and don’t say I didn’t warn you stay away from them and don’t let the cheap prices lure you in

They stole my money.

Positives: unbeatable pricing. they are legit, ordered multiple fragrances and confirmed they are all legitimate no fakes. They have a customer service team that responds and actively tries to help with any issues or questions. The orders always show up… eventually. Cons: shipping is egregious. Ive had orders take up to 2 months to ship out. They clearly back order almost everything but its not shown on the website which can definitely lead customers astray. In my experience orders can be shipped out any time between 1 week and 3 months. If u have the patience i would 10/10 recommend this site

Horrible experience. My fragrance would not shit for more than a month, so I canceled my order. And a week later I still have not received my refund. They're a scam.