The Modern BackReviews of themodernback.com

We met with Tom and the showroom and went through all the options. We ended up with the Osaka OS-Pro 4D DuoMax. Omg...... love it. So many functions, so many options!!! It's glorious. And the service was extraordinary. He listened to my needs/wants and showed us all price points. He is very knowledgeable on this product. He is the go-to guy if you are in the market for a good massage chair.

We had been looking at massage chairs online for quality brands and prices. I researched The Modern Back and scheduled an appointment with Tom to try out the chairs we were interested in. We had a private appointment and were able to take our time. The best way to compare massage chairs is to try them one after another. You can do that at The Modern Back. One chair might be great for one person, but not work for another. Tom took the time to let us try all the chairs that interested us. The one we decided on, I tried out twice. There was no pressure. They have competitive pricing too....including with the membership big box stores.

My wife and I have been looking for a massage chair for quite some time, but I was afraid to purchase a chair Online, because I could not speak with a live person and I wanted to try out the chair first, before investing so much money. I ran across The Modern Back and spoke with Tom, the owner, and he was "awesome". My wife and I drove 2 hours to Sarasota to see his impressive showroom and bought the Osaki High Pointe 4D chair. He gave us a great price and always is available. THANK YOU SO MUCH TOM!!!

Tom spent a lot of time with me discussing chairs and their options. He never rushed me or tried to sell me a product. He was more interested in assisting me rather than just sell me a chair quickly. When I first engage in a chat with him I let him know I was 3-4 months out before finalizing a purchase. He asked about my needs, size, experience with chairs. provided me with his recommendations. I engaged in chat with Tom further in the next weeks. And truth be told I was looking at everything under the sun so I was blasting him with all sorts of questions. He was super patient and knowledgeable. I eventually made my purchase. As for the chair, I went for the Osaki DuoMax. 0 Complaints about it and 100% satisfied. I tried a few other chairs and brands locally and the DuoMax made me feel the best.

From my first email to The Modern Back early in the morning to our trip the next afternoon to the store in Sarasota, Tom was more helpful than I could have imagined. I didn't know what to expect as this was the first time I had "test driven" a massage chair, and Tom offered his advice to the newbie couple over the span of our 3.5 hour visit to his store and we never felt hurried, or burdensome. There's a lot to learn about these chairs and you're spending a significant amount of money- Tom understands this and treats you like VIPs. Honestly, it's been a month in our house now and everything he promised was true! You will not waste your time researching the right chair for you when you deal with The Modern Back. If I could I would give 10 stars! Thank you Tom!!

We were looking for a massage chair and did all of our research online. We found The Modern Back and gave them a Chat online. Tom Walls answered a lot of our questions but we needed to “take one for a test drive”. We live outside the DFW metroplex and asked if there were any stores within a few hours drive and Tom directed us to the Osaki Headquarters in Carrollton Tx. Only 90 miles away and fully stocked, we tested several chairs. After choosing the Osaki Kairos, Tom gave us a great deal. When he found out I was military, he even added another discount for that. 6 days later, we were relaxing in our new chair.

I had a wonderful experience with The Modern Back and Tom. He is very knowledgeable and will thoroughly explain the features of his chairs. I would definitely recommend his store to my friends and family! He helped me and my girlfriend and took the time to explain all the features to me.

Called late Friday evening and had the pleasure of speaking with Tom. He provided excellent advice and demonstrated great knowledge to aid us in making a decision on the perfect chair for our needs. Tom provided a timeline of when the product would arrive using a white glove service. He answered any and all follow up questions regarding order to delivery. The chair arrived in the promised window and was installed with care. This was a pleasant experience that exceeded expectations; if you’re in the market for a luxury massage chair, I highly recommend using this company.