Deborah
Posted
Horrible customer service
I placed a pre-order 11-30-22 for JANUARY 2023 PREORDER) POP! Game Cover: Assassin's Creed × 1. Release was supposed to be in January. I began to check on it through the “chat” “help” on 2-3-23. I received “ Julio G.: Good afternoon, Funko provided a date of 2/22. Please expect ship notification March-April.”. On 3-16-23 I tried again “ Why is it that I can order this from Amazon and receive it within 3 days? Please check again and advise when this will be shipped.” On 3-18-23 I received the auto reply that my ticket had been updated. On 3-28-23 I sent this “ Please cancel the order.” I’ve never received a response and there is no actual person you can talk with. On the website it gives the number (956) 551-1816 but every time I’ve called it I get the message that “the person has a mailbox that hasn’t been set up yet, try your call again later”. This item is no longer on the website for sale. I was charged $30.87 back on 11-30-22 and since they don’t take PayPal it came from my checking account. I rarely give bad reviews even if I’m unhappy, but there should be no excuse for this.