Average
174 reviews
The MeatStickHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At The MeatStick, we revolutionize the way you cook meat with our cutting-edge wireless meat thermometers. Our mission is to provide a seamless, stress-free cooking experience that allows you to enjoy every moment with your loved ones while ensuring your meats are cooked to perfection.
The MeatStick (themeatstick.com) has 174 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 34 reviews with 1 star · Clear filters
Dennis B.
Posted
i cannot get stick to come on line,
Response from The MeatStick· Apr 7, 2025
Sorry to hear you're experiencing issues. If the MeatStick isn’t connecting or powering on, please ensure it’s fully charged and that your app is up to date. If the problem continues, our support team will be happy to assist you further.
Jakob H.
Posted
Kunne man give minus stjerner, så havde jeg gjort det. Dette her produkt er stort set det samme som at stjæle fra folk. Det er det ringeste og dårligste på markede. Har haft byttet det ved jule tid da proben ikke kunne oprette forbindelsen. Jeg fik en ny, er brugt 1 gang efterfølgende, nu er problemet der igen. Kan absolut ikke anbefale dette her, giv de 900 kr til en hjemløs i stedet hvis du overvejer at investere i dette her. Det er nul værd. Den skal sendes ind igen, så mangler jeg bare en gang mere og jeg kan få pengende tilbage.
Response from The MeatStick· Mar 24, 2025
We're really sorry to hear about your experience, and we understand your frustration. We strive to provide quality products, and it’s disappointing that you’ve had issues with the probe. We would like to make things right for you, so please contact our support team directly, and we’ll do our best to resolve this situation. Thank you for your feedback, and we apologize for any inconvenience caused.
Kimberly S.
Posted
DO NOT BUY – Terrible Product and Customer Service I strongly advise against purchasing The Meat Stick. There are so many better options out there. From the start, I had nothing but problems with this product. I’ve exchanged probably 30 emails with tech support, going through endless troubleshooting steps—"Try this, try that,"—only for them to keep requesting more pictures and more explanations. I spent countless hours just trying to get a simple exchange after spending nearly $200. I may not be the most tech-savvy person, but I used to build computers. I also have a master’s degree in education, so I’m more than capable of following instructions. Yet, they repeatedly made it seem like I was doing something wrong rather than acknowledging that the product itself was faulty. The thermometer constantly disconnected and had ongoing issues, and their only response was to demand more pictures and more proof. Frustrated, I ended up purchasing another thermometer from a different company—one that actually works. To make matters worse, when I left a previous review, they falsely claimed they had been in touch with me to resolve the issue. The reality? I had reached out countless times, and their “solution” was just more picture requests and more hoops to jump through. Save yourself the time, money, and frustration—buy a different brand. I purchased a Typhur and I LOVE it!
Response from The MeatStick· Mar 10, 2025
We’re sorry to hear you feel this way, but we want to clarify that we did our best to assist you. Our support team worked with you extensively, providing troubleshooting steps and requesting necessary details to better understand the issue. We aim to resolve every case as smoothly as possible, and we offered assistance at every step. We always stand by our products and do our best to help customers get the most out of them. While we regret that our efforts didn’t meet your expectations, we appreciate your feedback and will continue working to improve our support process.
R B.
Posted
Junk, horrible customer service.. won't honor warranty. Do not buy this.
Response from The MeatStick· Feb 4, 2025
We’re sorry to hear about your experience. Customer satisfaction is important to us, and we want to make this right. We’ve noticed your concern and will prioritize your case to find a resolution as quickly as possible.
CHess
Posted
I've had my meatsticks for a few years and only used them a handful of times and 2 out of 3'stopped working. When I contacted customer service there was no phone number only emails to communicate with the company. I started my inquiry on October 4th 2024 and it took until the end of December to get an offer of 50 percent of a new meatsticks. Extremely poor customer service it took weeks in-between for emailed correspondence. Plus the fact I only used the product 4-5 times before they quit working....and yes I did the software updates.
Response from The MeatStick· Feb 4, 2025
We’re sorry to hear about your experience. We strive to provide quality products and excellent customer service, and we regret that we didn’t meet your expectations. We’ve taken note of your concern and will prioritize your case to find a resolution as quickly as possible.
Michael I.
Posted
Simpelthen det ringeste og dyreste termometer jeg har haft. De få gange jeg har haft held med at få det i gang har det taget 10-15 min. I dag har jeg bøvlet med det igen uden held, app kan ikke finde termometer, det er så latterligt, suk. App er desuden elendig 😞 jeg kan kun opfordre til at købe andet fabrikat.
Response from The MeatStick· Jan 20, 2025
Thank you for sharing your feedback. I’m truly sorry to hear about the challenges you’ve faced with your MeatStick. I completely understand how disappointing this experience must be. After reviewing your account, it appears the MeatStick may have been damaged when it was exposed to temperatures beyond its maximum limit of 212°F (100°C) in March. Overheating can compromise the battery and electronics, potentially leading to the issues you’ve encountered. This limit is highlighted during the Quick Start Tutorial and through warnings in the app as the temperature approaches this threshold. Unfortunately, as you’re located outside our service regions, we’re unable to provide direct assistance or repairs in your country. I sincerely regret the inconvenience this has caused and assure you that we value your feedback. It helps us identify ways to improve both our products and customer experience globally.
Glen
Posted
Well, since I was a valued customer and already had a large bundle with a couple sticks, charger, and wifi bridge. Then on Thanksgiving Week, I get a happy gobble gobble to vip's and now $129 more and you won't keep losing connections! And you can go out and buy that Turkey Fryer Kit because now ur probably can be in the fryer! And...before I purchased, I sent an email to support at the meatstick, asking if this new probe is compatible with my over $300 investment!...but it took 9 days to get an answer!!! I didn't say minutes..so, since you can't adjust the holiday that much, I took a chance and ordered...and then...to my disbelief...all the OTHER products I ordered for my feast arrived...like Malcolm Reed's Rubs from OK..and in my mail to support at the meatstick, I further told them that why are they Including a Free Extender for V5 for Gibble-Gobble!! WTF.....don't forget I found out 9 days later that it wasn't compatible! Then the app needed updating, installed the stick after charging, but couldn't connect the base to wifi....totally ruined my cook...then days later, I receive a notification that my samsung note8 is a tad older android and needs location and permissions enabled where's newer version doesn't need it! You need meatstick red app! Ok, download it...and no V5 available, even if you enable location and on top preferences..
Response from The MeatStick· Dec 13, 2024
Thank you for taking the time to share your detailed experience with us. I want to sincerely apologize for the challenges you faced, especially during an important cooking occasion like Thanksgiving. We deeply value your loyalty and regret that your experience didn’t meet expectations. To address your concerns: Response Time I want to personally apologize for the 9-day delay in responding to your inquiry. During Thanksgiving week, we experienced an unexpected spike in support tickets, which significantly impacted our response times. While this isn’t an excuse, we’ve already taken steps to ensure better coverage during peak times in the future, so we can provide more timely assistance when you need it most. Compatibility and Promotions I understand your frustration with the compatibility confusion and the timing of promotions. Regarding the MeatStick V, I’m sorry for any misunderstanding. It has recently come to our attention that older Android devices, like your Note 8, require the MeatStick Red app for compatibility. While the app doesn’t currently display the V model in its interface, rest assured that the MeatStick V works with the Red app once permissions and location settings are enabled. We’re actively working to improve the visibility and communication around this. As for the free extender promotion, we recognize how this may have felt unfair given the timing of your purchase. Your feedback has been noted and will help us refine how we communicate future promotions. Technical Issues I’m truly sorry for the technical challenges you faced, including connectivity issues and app updates. These experiences shouldn’t have disrupted your cooking, and we’re taking steps to improve setup clarity and ensure smoother experiences for all users moving forward. Thank you for your patience and understanding. We’re committed to learning from this and delivering a better experience.
Don U.
Posted
Your tech support is one of the worst I have seen. It took over 1 month and 9 emails to get a charger exchanged. The least email before you all shipped it you tried to upsell me to the most recent version at full price. The price quoted didn't reflect current prices, it was 30% higher. Really bad. I will not recommend your company for anything.
Response from The MeatStick· Nov 11, 2024
Thank you for sharing your feedback with us. We're truly sorry for the delay you experienced in getting your charger replaced—it certainly took longer than we’d like, and we appreciate your patience. While we made an exception to replace your charger despite signs of water damage (which typically isn’t covered under warranty), we understand that the process felt frustrating. We also offered an upgrade to our latest probe at a discounted rate of 50%, although it was indeed a separate promotion from our 30% off sale price at that time. We strive to provide the best value to our customers and appreciate you taking the time to highlight areas where we can improve. We hope you'll give us the chance to provide a better experience in the future, and please don't hesitate to reach out with any other concerns.
