Carol W.
Posted
Great experience
They have fast shipping with exceptional customer service! Communicate via chat is very easy, and they respond quickly! The item arrived as described.
Average
131 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Theluxurydirect is listed under Jewelry & Watches.
Theluxurydirect (theluxurydirect.com) has 131 customer reviews on Rated Honest, with an average rating of 3.3 out of 5.
131 approved reviews, newest moderated first
Carol W.
Posted
They have fast shipping with exceptional customer service! Communicate via chat is very easy, and they respond quickly! The item arrived as described.
Ramon R.
Posted
I purchased a watch a month ago and have not arrived. Send emails calls and nothing. I do not know if this is plain bad customer service or a scam.
Response from Theluxurydirect· Jan 22, 2026
Hi, Thank you for reaching out. We’d like to clarify that your order was not completed or processed, as we were unable to authorize the payment due to an error returned by the card issuer. Because the payment did not go through, the order was not finalized or shipped.
Joanna
Posted
It has been 2 weeks and have still not received shipment notification. I called customer service - no one answered and the mailbox is full so cannot even leave a voicemail. I also emailed and have not received a response.
Bill G.
Posted
great online help and follow thru bg
Alam S.
Posted
Ordered Gucci sunglasses for my wife as an anniversary gift—everything was smooth and fast. Customer support was helpful, and the product was perfect. Highly recommend!
Moiz D.
Posted
I ordered a watch at an amazing price and couldn’t be happier with the experience. The service was excellent from start to finish—professional, responsive, and reliable. The watch arrived exactly as described and exceeded my expectations. Highly recommended, and I would definitely purchase again!
Marcelo G.
Posted
Good attention
Edgar T.
Posted
I ordered a wolf jewelry box from luxury direct and I ended up contacting them 3 times because I was worried it won't arrive before Christmas. Each and every time they answered my calls and email and assured me package will be delivered on time which it did! My item got delivered in perfect condition and the time they estimated it would arrive. No complaints from this company. I would recommend to everyone. Thanks luxury direct!