The Insights DeskReviews of theinsightsdesk.com

Overall, a quick and transparent experience. The team was quick to schedule a meeting and the consultant asked thoughtful questions. Though I am not a fan of using Wise as a method of payment, it is an adequate option.

Good experience. All went well. Once I was confirmed for the study, all steps were explained thoroughly, including the compensation process. I received my honorarium exactly as expected. I would definitely do it again.

Overall, the process was very transparent and well organized. The experience itself was smooth and enjoyable. It was a positive experience. I would rate it 5 out of 5, due to the communication and professionalism of the team were excellent. Thank you again for the opportunity.

Great experience! Amazing company to work with!

Experience was pretty seamless from beginning to end. Would be interesting in working with the Insights Desk again.

Made sure that I was an expert in the field and I felt well prepared to address the questions.

This was my first time participating in a full online qualitative research as a subject matter expert. Prior to participating, I googled and searched in ChatGPT about The Insights Desk as found out that it is a legit organization. Then I decided to give my time and opinion. In terms of process, I think The Insights Desk is very transparent. There was around 7 steps in my case: email intro - list of research question/topic - form completion - schedule arrangement - the indepth interview via google meet - payment information - payment completion. It was an enjoyable experience from step 1 to 6. When it comes to payment, it was delayed for 7 days. It happens that WISE, the fund transfer application recommend, does not apply fund transfer to Indonesia; the country that I live at. I think some other countries have this service limitation as well. Hence, I proposed other mechanism of manual bank transfer. They had several blockers regarding to that. After 7 days, it was successful. I also noticed The Insight Desk sent me 9 email responses just to maintain the trust with the payment issue. All about reassurance. I appreciate the team on this. I can imagine if the communication was lacking, trust would be damaged. I truly think The Insight Deck deserves a 5 if the payment issue was not happening. Hence, I rate 4 out of 5 for future improvement and anticipation of involving participants from countries where payment transfer services are relatively more limited than some other countries. Thanks for the experience. I wish you all the best!

I had a very good experience overall. The process was transparent, communication was clear, and everything was handled professionally from start to finish. I always felt well-informed and supported throughout. I would definitely recommend working with them and look forward to future collaborations.