TheGuarantorsReviews of theguarantors.com

Response from TheGuarantors· Oct 21, 2026

Thank you for taking the time to share your feedback, and we’re glad to hear you had a positive experience with us! We noticed your review was submitted with a 1-star rating, which may have been unintentional given your kind words. Either way, we’re grateful you took the time to share them. Thank you for choosing us to help secure your apartment, and we wish you all the best in your new home. Please don’t hesitate to reach out to our support team if you have any other questions.

Response from TheGuarantors· Oct 2, 2026

Thank you for taking the time to share your feedback. We understand that cost is an important factor, and we'd like to share some context on how our pricing works. The cost of of a Lease Guarantee policy is based on several factors, including the amount of coverage required by the property, information provided in the application by both the leaseholder(s) and the property, and the rate filing we're legally required to follow. It's also worth noting that TheGuarantors doesn't decide whether a Lease Guarantee is required. That decision is made by the property as part of its own approval criteria. Our goal is never to add a burden, but to give renters a path to the apartment they want when they might not otherwise qualify. If you have questions about your specific pricing, our support team is available seven days a week by phone, email, SMS, or self-service chat.

Response from TheGuarantors· Oct 2, 2026

Thank you for sharing your feedback. We'd like to clarify how our product works. With TheGuarantors acting as your cosigner, our Lease Guarantee helps renters qualify for homes they may not otherwise qualify for on their own, while providing the property with the financial protection it needs to approve the lease. The four months of coverage you mentioned represents the number of months of rent protection your property required us to guarantee on your behalf for the full lease term. The policy helps renters get approved, but the property is the beneficiary of the coverage. Since this review was posted, your leasing office has confirmed the cancellation, and your refund can now move forward. To complete the process, we ask that you and your co-tenant check your email for our message asking you to confirm your preferred refund method. Once we receive that confirmation, we'll be able to initiate your refund. The funds should be in your account within 2–10 days, depending on your bank's processing times. We're glad we were able to bring this to a resolution. If you have any questions in the meantime, our Customer Support team is available seven days a week by phone, email, SMS, and self-service chat, and we're happy to help.

Response from TheGuarantors· Oct 2, 2026

Thank you for reaching out. We’re glad we had the opportunity to speak with you directly by phone earlier today regarding your concerns. As we discussed, we want to clarify TheGuarantors’ role as a third-party guarantor service. TheGuarantors provides a Lease Guarantee as a condition set by the property, but we are separate from the leasing office itself. As a result, matters such as issuing welcome letters and finalizing leases are handled directly by the leasing office and are outside of our control. That said, we understand that your policy is tied to a lease that has not yet been executed. As discussed on the phone, if you do not take possession of the unit and do not move forward with a signed lease, you are eligible for a full refund, and we’re happy to process that for you. As promised, we are confirming with the leasing office that you did not take possession of the unit. Once we receive confirmation, we will proceed with processing your refund. In the meantime, please don’t hesitate to reach out to us directly if you have any other questions. We’re available seven days a week by phone, email, SMS, or self-service chat.

Response from TheGuarantors· Sep 8, 2026

We agree that processing times should be much faster, and we apologize that your specific application took longer than anticipated. We do want to clarify that after you started your application on August 20th, we were able to pre-approve your application on August 21st. Unfortunately, we were not able to proceed with finalizing the application without receiving confirmation from your leasing office to verify the lease details, which did not come until August 25th. There were also a few issues that contributed to the confusion during the process. The current address listed in your agreement for one of your co-tenants was incorrect, as you flagged. This is a section of the application that users enter themselves instead of us, but we apologize that correcting it added additional time to the process. We also want to address the communication issues you experienced. We're sorry that reaching a live representative took longer than it should have. We did attempt to reach you by phone to follow up but we did not get a response. We're glad you were ultimately able to move into your apartment using our lease guarantee, and we hope that the next time you apply, the experience is much smoother. Best regards, TheGuarantors Team

Response from TheGuarantors· Aug 27, 2026

Thank you for sharing your feedback, and we're sorry to hear about the frustration this caused during your application process. According to our records, it looks like you were ultimately able to match your bank account for ACH and did not need to use a card as your payment method. We wanted to flag this in case there was any confusion, and we're glad you didn't incur any fees while paying for your Lease Guarantee. A manager also reached out by phone to see if you had any remaining questions, but we weren't able to connect with you. We're always looking for new ways to improve our payment options and appreciate you taking the time to share your feedback. If you have any other questions, please don't hesitate to reach out to our support team, we're available seven days a week by phone, email, SMS, or through our self-service chat.

Response from TheGuarantors· Aug 17, 2026

Thank you for reaching out, and for your patience while we work through this. We can confirm that your cancellation request was successfully received by our team. The next step in the process requires confirmation from your building before we can initiate the refund on our end. We’re actively following up with them and working to get this resolved as quickly as possible. As soon as we receive that confirmation, we'll move forward with your refund issuance and will be in touch with you when that happens. We appreciate your patience in the meantime, and please don't hesitate to reach out if you have any other questions.

Response from TheGuarantors· Aug 18, 2026

Thank you for sharing your feedback, and we're sorry to hear about the frustration you experienced during this process. We'd like to clarify a few points. TheGuarantors does not set the requirement for a Lease Guarantee - that determination is made by the building as part of their leasing criteria. We're a third-party company independent from the property, and our role is limited to providing a Lease Guarantee when a building requires it or when an applicant elects to use our service. TheGuarantors is not owned by Nova Credit or vice versa. Nova Credit is simply one tool we use when evaluating Lease Guarantee applications. Regarding your proof of income, income verification is one of many factors we look at to assess whether we're able to approve an applicant for a Lease Guarantee or not. In your case, it looks like your application was approved and you were able to successfully secure your lease guarantee with us, which allowed you to move forward with the apartment. We understand that navigating the Lease Guarantee process during a time-sensitive move can be challenging. We appreciate you taking the time to share your experience and are glad we were able to help you and your daughter secure the apartment of your choice. If you have any additional questions or need further clarification, please don’t hesitate to reach out. We’re happy to help. Best regards, TheGuarantors Team