The Company StoreReviews of thecompanystore.com

I bought sheets that claim to be 400 thread count. They are so thin I can see my hand through them and they crinkle like paper. They are ridiculously wrinkled after I washed them. Cheapest product and I paid a lot of $ for them. Tried to leave a bad review on their site and it wouldn't go through. No surprise.

I remember buying from the Company Store years ago. I wasn’t disappointed then so I tried again and after several orders over the last few months I have no complaints so I do not really understand all the negative reviews. Perhaps it’s because all of my items have been delivered quickly without issues and everything purchased was at the very least, “as described” but more often exceeded my exceptions. I can’t tell you about their customer service because I never needed to contact them but so far so good.

This rating is for the companystore.com website shopping experience ONLY. I ordered a few towels and 2 pillows 7 weeks ago. It still says "Pending Fulfillment" on my order status. I was hosting a wedding at my house and needed the extra towels for guests, and had to make a last minute dash to JCPenney instead. I called and emailed to cancel the order and cancel the charges. No responses. Nothing. Finally had to reach out to PayPal and got a refund. I will never, EVER purchase directly from their website again. I'll go to Home Depot and buy their products through them. A good brand that's gone to the crapper & treats their customers like cattle - much like Cuisinart.

I am not sure where to start. Coming from a military family and am very much a consumer that buys USA only- am mad that I spent time looking into the company that advertises it is based in the USA. The company may say it is based in the US but the bedding I received is made in China!!! Totally dishonest on their website. I spent good money, the bedding is made well and my grandson loves his room. If I knew the products were coming from china, I would not have purchased! If you support USA companies, know this company is dishonest with advertising. Really sad.

I have purchased sheets and comforter sets from The Company Store over the past 5 years. Their cotton quilts are fabulous. You know how sometimes you're looking for the cool spot on your bedding(s)? Cotton comforters are great for that. I have never had an issue with customer service either. I don't understand the complaints.

We have been a long-time customer of Company Store but experienced a disappointing outcome from a purchase. Last summer we purchased 6 deluxe and expensive towels from CS. One towel has frayed and coming undone. We asked for a replacement, even though the return policy at purchase was 90 days, now 30 days. Obviously, towels and linens are cycled and not in everyday use, unlike a toaster or laptop. We thought it was fair to request a replacement from a top tier company. CS' best offer was 20 percent off a $64 replacement and free shipping. Disappointing. Please rigorously check your products from CS within the 30 day return period or you will have no recourse if the product disappoints.

I ordered a comforter set and then wanted to exchange it. Both sets were gorgeous, and customer service could not have been nicer or more accommodating.

Amazes me that an online retailer can't complete online sales. Ordered some things over the 2023 holidays and found out weeks later they were out of stock. They email promotion codes for things left in the cart that can't be applied to the things in the cart. Address change? Call back multiple times and never get things resolved. I bought things from them for decades but not anymore.