The CareMDReviews of thecaremd.com

I have been waiting for over 6 hours with no response and no resolution. It is a Sunday and I have an infection under the crown in my mouth....super painful. Over 6 hours! Garbage website...do not use.

A joke. I did get my prescription submitted within a couple hours, and on a Saturday evening no less, so I guess there’s that…but the prescription was for an incomplete course of antibiotics (5 days instead of 7) at the wrong dosage frequency (3 times a day instead of 4). Other telemed services have a number you can call should there be any issue with the prescription. These guys…well, they have a number, but it’ll either say they’re closed during their posted support hours, or that they’re assisting other patients and to text them, then they won’t reply. And they won’t reply to your emails, and if you try their chat feature, when the chatbot claims to pass you off to an “agent”…that “agent” is another bot named John who stops responding after a message or 2. These guys just want your money and could care less about doing their job correctly. Avoid, avoid, avoid.

The company claims to have "same day prescriptions" within 6 hours for certain concerns. However, that is not true. I did an intake form Monday at 10 am. By 10 pm on Monday I went to chat to check on why nothing had been done (except my payment being processed of course). Chat indicated they were closed so I left a message. No reply (and chat still closed) all day Tuesday. No phone number that is in service listed anywhere. Took to social media where I saw the last several reviews all said the same thing and most never did get their RX. I reached out again via FB chat and email and no reply. Wednesday afternoon after my bank contacted them regarding my dispute they sent in the RX. You shouldn't say same day if it's 3 days and I shouldn't have to jump through flaming hoops and file a charge back to get my RX I paid for.

literal scam. i was too late, i already paid and then when "john" was being sketchy af, i started looking up reviews. the most unprofessional c*nt on the planet tbh. i closed the card i gave them and i'm going to dispute it asap. i asked "john" for a refund and he told me to just please wait, and i said NAAAh and kept asking for one. then he started ignoring me. so i opened a new chat and he immediately responded thinking i was another person he could scam lol. HOURS after i asked for a refund and "john" told me they were working on it, a "doctor" finally contacted me and said they sent my prescription lmaoooo. and then they texted me to ask my weight and keep copy and pasting, "We are so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience we have caused you. Your feedback will be shared with our staff and use it to provide better customer assistance moving forward. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future." bc i keep asking for a refund lmao. i complained enough that they are claiming (again) i will receive a refund. we’ll see! :)

Just as advertised. Had a bad toothache went to the site filled out the info and in about 4 hours I had antibiotics in hand.

ZERO STARS. Had a toothache abroad, was prescribed amoxicillin but the prescription was never sent to the pharmacy. They wouldn’t call the pharmacy, no answer on the phone, and the prescription was 100% never sent. This is 100% a scam. They take your money, prescribe you something, then never actually follow up sending a prescription.

Definitely not what they used to be. I submitted a consult over 5 hours ago and I’ve not heard back from them. This is suppose to be a better alternative than urgent care. I’ve never waited anywhere for 5 hours! Especially not for my health. Customer service is the biggest joke, If they’re busy or couldn’t get to my case they should’ve reached out. I’m fighting now for a refund I’m struggling to get. NEVER AGAIN WILL I TRUST THEM WITH MY HEALTH!

Easy to use on my smartphone, gave my symptoms, my history, and what I’m used to taking, paid an easy $39 and had my antibiotics prescribed within an hour and sent to my local CVS pharmacy in Massachusetts where I paid $8 to pick it up. Really enjoy having the flexibility of not having to go and wait at an urgent care center or ER. TheCareMD is the way to go!