Cori
Posted
Quick shipping
Quick shipping, great packaging, very pleased!!

Great
28 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Apparel Factory provides custom apparel and promotional product solutions for businesses, organizations, schools, and teams across the United States. We specialize in professional embroidery, screen printing, and apparel customization on a wide range of branded products, including T-shirts, polos, hoodies, hats, uniforms, and workwear. Our focus is on delivering quality products, reliable service, competitive pricing, and a smooth customer experience from quote to delivery. We welcome customer feedback and continuously strive to provide the highest level of service and satisfaction.
The Apparel Factory (theapparelfactory.com) has 28 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
28 approved reviews, newest moderated first
Cori
Posted
Quick shipping, great packaging, very pleased!!
Cheryl H.
Posted
Easy shopping, great prices, FAST delivery!!!
Madelyn M.
Posted
I worked with Usama Saif on getting an estimate for a custom shirt process. While the specific option I asked about was not an option at TAF, Usama provided alternative options along with clear explanations of how they compared. The pricing was competitive, the turnaround was quick, and communication was prompt throughout. Overall, it was a seamless transaction, and the shirts turned out perfect!
Keith M.
Posted
Took WAY too long to arrive 11/22 til 12/4
Response from The Apparel Factory· Dec 2, 2024
The order was placed on Friday after our cutoff time. As mentioned, standard shipping takes 3-6 business days. Due to the holiday weekend, shipping is taking a bit longer. The customer reached out to us, and we provided them with all the necessary information.
Erica M.
Posted
The shipping is terrible !!! Only order if you have a month to wait !
Response from The Apparel Factory· Jun 11, 2026
Thank you for sharing your feedback. We understand how frustrating shipping delays can be. Since your experience, we’ve made significant improvements to our processes and customer support to provide a smoother and more reliable experience.
Emily M.
Posted
What a wonderful company to work with! I decided to order a bulk order of sweatshirts for my company holiday gift. When I received the order I decided I wanted to go up in sizing and contacted the company. They responded the same day and were EXTREMELY helpful with exchanges. I will be using this company for all bulk orders in the future. Highly recommend!
Superior Screen Printing O.
Posted
amazing customer service. Thanks Piya
Christopher V.
Posted
From start to finish, The Apparel Factory was excellent. My initial email was responded to very quickly. The representatives called me, when I requested clarification on a garment. The order was processed and delivered as communicated.