Poor
39 reviews
Alexa TravelHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Alexa Travel is listed under Travel Agencies.
Alexa Travel (thealexatravel.com) has 39 customer reviews on Rated Honest, with an average rating of 2.3 out of 5.
39 approved reviews, newest moderated first
Tracey F.
Posted
Never use this company we got scammed as could not check in for the flights there and back and had to pay at the airport which totalled almost £200 and then tried to scam my partners credit card. PLEASE DO NOT USE
Terry R.
Posted
Alexa Travel are scammers. This company somehow hacked into my account with love holidays and now they have cancelled my holiday.
sasha J.
Posted
Pls pls don’t use Alexa travel aka Times travel . They are scammers . Don’t trust them to get your refund also. It will take a phone call daily to these idiots to get your money back . I wasn’t able to travel because of them . Paid in full but they wanted to change my flight with me paying more money. Big joke .
Lawrence
Posted
Scammers. My flight got delayed and they asked for £700 to book an earlier flight, I paid it, they did not book it, saying it was fully booked, I asked for a refund they said no, because this was the service charge, absolutely disgusting.
Customer
Posted
It was lovely talking to Raj Kumar, yesterday regarding buying a ticket. I was amazed at how quickly Raj resolved my issue. He was knowledgeable and helpful. I'm willing to recommend or refer anyone who wants to buy air ticket in the near future.
Response from Alexa Travel· Apr 24, 2025
Dear Reviewer, I would like to clarify an important matter regarding the reviews being posted on this profile. Alexa Travel LLC, based in Naples, Florida, USA, officially ceased operations in December 2019. Our business was solely focused on air ticketing services from the USA to India, and we never operated in or catered to customers in Europe. I am surprised to see recent reviews, many of which appear to be from individuals in Europe. I believe there may be confusion due to a similarity in company names. Please double-check the company’s name and address before leaving a review, as it’s likely these complaints are related to a different business entirely. If you believe our company was involved in any issue, I kindly request you to provide specific proof or documentation here on this platform. Otherwise, I respectfully ask that you refrain from posting inaccurate or unrelated reviews on our profile. Thank you for your understanding.
christopher B.
Posted
These guys are scam artists, they told me they work with all major travel companies and are trying to get my outbound cancelled Ryan Air flight rebooked for me with a outgoing flight with jet 2 around the same time.( They must be getting cancelled flight info). I paid and got email receipt went with them as they were a bit cheaper than jet 2 were asking themselves. Checked a few hours later with jet 2 no record of flight booked which they said would be booked straight away ...also they got into my holiday manage my booking with love holidays and changed without permission my contact email so love holidays sends all info to them scammers....cost me total of £300 but when I put up the bad review Hadar rang and said if you take it down my manager has said you will get half back....I thought about it and wrongly decided to try and get something back so took it down sorry! for that. Did not get anything back so its back up for keeps now so ....scam bam Hadar
Response from Alexa Travel· Apr 24, 2025
Dear Reviewer, I would like to clarify an important matter regarding the reviews being posted on this profile. Alexa Travel LLC, based in Naples, Florida, USA, officially ceased operations in December 2019. Our business was solely focused on air ticketing services from the USA to India, and we never operated in or catered to customers in Europe. I am surprised to see recent reviews, many of which appear to be from individuals in Europe. I believe there may be confusion due to a similarity in company names. Please double-check the company’s name and address before leaving a review, as it’s likely these complaints are related to a different business entirely. If you believe our company was involved in any issue, I kindly request you to provide specific proof or documentation here on this platform. Otherwise, I respectfully ask that you refrain from posting inaccurate or unrelated reviews on our profile. Thank you for your understanding.
Rob
Posted
They are scammer, very rude staff and definitely not base in UK. They booked a ticket with £100 deposit and we called again to pay rest of the amount. They said ticket was cancelled by Airlines and now we lost the deposit. No email or no call was made to inform. Don't use these guys. They are not based in UK check google images for their address in London
Response from Alexa Travel· Apr 24, 2025
Dear Reviewer, I would like to clarify an important matter regarding the reviews being posted on this profile. Alexa Travel LLC, based in Naples, Florida, USA, officially ceased operations in December 2019. Our business was solely focused on air ticketing services from the USA to India, and we never operated in or catered to customers in Europe. I am surprised to see recent reviews, many of which appear to be from individuals in Europe. I believe there may be confusion due to a similarity in company names. Please double-check the company’s name and address before leaving a review, as it’s likely these complaints are related to a different business entirely. If you believe our company was involved in any issue, I kindly request you to provide specific proof or documentation here on this platform. Otherwise, I respectfully ask that you refrain from posting inaccurate or unrelated reviews on our profile. Thank you for your understanding.
Al S.
Posted
Alexa travel - my partner was scammed out of £850 by them for a flight that turned out to be just a reservation only with Qatar Airways. She looked up Qatar customer service on Google & it went through to these lot trying to pass themselves off as Qatar. After we realised we’d been scammed it was impossible to get hold of them again as the phone just kept ringing nobody would pick-up, I think the call actually went through to India.
Response from Alexa Travel· Apr 24, 2025
Dear Reviewer, I would like to clarify an important matter regarding the reviews being posted on this profile. Alexa Travel LLC, based in Naples, Florida, USA, officially ceased operations in December 2019. Our business was solely focused on air ticketing services from the USA to India, and we never operated in or catered to customers in Europe. I am surprised to see recent reviews, many of which appear to be from individuals in Europe. I believe there may be confusion due to a similarity in company names. Please double-check the company’s name and address before leaving a review, as it’s likely these complaints are related to a different business entirely. If you believe our company was involved in any issue, I kindly request you to provide specific proof or documentation here on this platform. Otherwise, I respectfully ask that you refrain from posting inaccurate or unrelated reviews on our profile. Thank you for your understanding.
