Average
39 reviews
THCServers Global LLCHonesty, pricing, process and quality scores appear once 5 customers have rated them.
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THCServers Global LLC (thcservers.com) has 39 customer reviews on Rated Honest, with an average rating of 3.2 out of 5.
39 approved reviews, newest moderated first
John
Posted
Please guys run away from THCServers. These guys are scammers. They will bring down your website and will never response to yo. This is one of the worst hosting platform that existing on the ineternet today. They have zero proffessional skills, they will never protects your interest, poor comunication, and will nerver response to your request. I repeat never try to host with these guys.
amer
Posted
UPDATE ON REPLY: Thanks for replying. I would never have posted a bad review if someone in your company would have listened, I was with you for almost 10 years, you blocked my chat support, what else was I supposed to do. Your agent initiated it. Anyways, please look into your systems for complaints management. ORIGINAL REVIEW: I had used their hosting service for several years and now have decided to leave out of sheer frustration. Didn't feel the need to post a review about them till today. Their technical services are like anyone else nothing standing out but customer support is hit and miss, some agents are good, others just ruin your day. The worst part is there is no recourse, they come out pretty harsh and hostile. They don't take criticism well and go on with one sided argument. There are several other hosting companies that offer better service and courteous customer support. Customers always vote with their money, so will I.
Response from THCServers Global LLC· Aug 8, 2025
Hello Amer, First of all, we would like to apologize on behalf our colleague that came out rude. We assure you this was not intended. Due to language barriers, we can understand that some of our Staff members can come out rude, when posting one liner replies - but this is done simply because they try and post simple replies, without further ado, in hopes of straight-forward communication. While we do understand that, sometimes, this might cause frustration on the Client's end, there was no need for insults to be addressed towards the Staff member. She was only tying to help you with your problem. We do take criticism well, when it comes to constructive criticism - that is more than welcomed on our end! What we do not take well is insults that are not deserved - I know this goes both ways. I hopes you will find another hosting Company that fits your needs, we wish you best of luck with your project(s) and a seamless experience! :)
Max
Posted
DNS is quite slow, I set the records three days ago and it still haven't propagated.
Response from THCServers Global LLC· Apr 17, 2025
Hello, This should not be happening. I believe there is something that needs to be corrected in the DNS zone, in order for it to properly work. If you have only registered the Domain name with us and not using our hosting services, then the Nameservers should be changed to the default ones, in order to have the DNS working - like for setting up A-records and such. The DNS propagation also does not depend on hosting providers, but on ISPs. Nonetheless, DNS propagation should take around a couple of hours to complete (up to 24h if it's a perky TLD). Please open up a ticket with our support or reach out to us via Live Chat and we can look into this. Thank you!
Clevinvin B.
Posted
This is the worst hosting service our team has ever encountered. The level of technical support staff is at the level of primary education. Over 5 years of usage, we contacted technical support about 20 times. They were only able to resolve 2 (!!!) issues. For all other problems, the response was always the same: 'we did not identify the issue.' Meanwhile, the issues were on the hosting side (downtime, technical defects, etc.). Loyalty and customer orientation are at the lowest level. When communicating with clients, all company employees in correspondence allow negative communication and rudeness. There were also 'fake abuses.' For one of our sites, an abuse report came with the formulation 'scam when using a trademark.' And now in more detail: The complaint came because we used the logo of the cryptocurrency 'RIPPLE.' Meanwhile, every schoolchild knows that the logo is not a trademark and according to this logic, millions of sites can be blocked (INCLUDING THE SITE OF THE HOSTING ITSELF). But in their typical manner, we were told that the block would not be lifted. This was the last straw. I do not recommend working with them under any circumstances!
Uche B.
Posted
Honestly, THC understanding and kindness is in top tier with their outstanding customer service and technical prowess. They won't suspend you even if you have not renewed and emailed them you have little money problem, they will extend your invoice. Tickets are answered in few minutes and service is non to be compared. I have been with them over five (5) years, one reseller and several individual hosting packages.
Response from THCServers Global LLC· Apr 14, 2022
Thank you, we really appreciate your feedback! We try our best to help our Customers, as we understand how important their businesses are. So, if providing an extension or maybe helping them setup their website is something we can do, then we'll surely help them out. You can always reach out to us via Live chat or Ticket system. We're available 24/7 :) THCServers.com Team
Marco Di B.
Posted
I am a reseller hosting client for more than a year; the service is excellent at cheap price; the servers are not overloaded and my Wordpress sites are very fast. The uptime, verified with Uptime robot, if is not 100%, is 99,98%. The assistance is very fast. We have Jetbackup in cpanel. Now we have Bitninja free too included for site security. After I have changed many hosting providers for years; I think I have found the best for me. I can advice for all.
Response from THCServers Global LLC· Feb 15, 2022
Hello Marco, We're happy to see you are pleased with our services! We value your feedback very much, so if there is anything you think we might improve on, please do let us know. THCServers.com Team
Lin
Posted
Very helpful in taking down a website that violated copy rights. Great team that handles abuse cases.
Response from THCServers Global LLC· Feb 15, 2022
Hello Lin, We do take abuse reports very seriously. If someone uploads harmful content on our servers, we take immediate action. We also appreciate users like yourself that send us abuse reports - this allows us to identify the customers that are abusing our services and suspend them, if the case. Thank you! THCServers.com Team
moez N.
Posted
This hosting is untrustworthy and scammers. I purchased hosting for my website. in the beginning, everything was alright. When I renewed the hosting to 2031, the problems started. The admin of this site uploaded spam and virus files to private cpanel files and accused me of using my site to harm their clients and quickly froze my hosting and my site for which I paid more than $500. What scammers they are. I do not advise you to buy hosting from THCservers. Replay to THCservers Scammers: This is a ridiculous and repulsive statement, you resentful scammers. A cheap way to steal your customers. The pinnacle of fraud. You put the taste of cheap prices and finish your work by raising viruses to the sites of customers, and in the end you close their sites and waste our work.
Response from THCServers Global LLC· Sep 9, 2021
Hello Moez, We have checked and it seems that your account had received third party complaints regarding infected websites. All the complaints have been forwarded to you and you were asked to take action. As we are a reputable hosting company, we do not access the accounts of our Customers without asking for consent first. Second, we only access accounts (with consent) if the Client has addressed an issue and has asked for help. You stating that we have uploaded spam and virus files in your hosting plan cannot be true. The complaints that were forwarded to you suggested that your website was infected - probably from a backdoor of a free/unlicensed plugin or an un-updated software version. We asked you to review your website's content and remove the files. As per refunding the service costs, in our Terms of Use we clearly state that a refund is available only up to 30 days after the purchase was made. If you have any questions or need additional information, please let us know. Regards,
