Portsmouth Internet C.
Posted
No customer service
I’ve sent opt in messages but only 3 were delivered. I Reached out via chat and it’s says no one is in but they will get back via email. And I’m still waiting on a response

Average
19 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TextSanity is a robust text messaging platform that can be used for text messaging in small or large groups and has great marketing functionality as well. It has an incredibly good user interface which ensures you will get what you want out of it, and the customer service is top-notch.
TextSanity (textsanity.com) has 19 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.
Showing 7 reviews with 1 star · Clear filters
Portsmouth Internet C.
Posted
I’ve sent opt in messages but only 3 were delivered. I Reached out via chat and it’s says no one is in but they will get back via email. And I’m still waiting on a response
Unhappy C.
Posted
Horrible customer experience. No one will answer questions or respond.
customer
Posted
Doesn't work in uk, I reached out immediately afterwards whilst signing up as I realised there was no option for UK numbers, I have provided them already with my card details and they have taken payment but I need to cancel and have had zero response.
customer
Posted
Authentication process takes too long. Other products are able to allow you to use the app immediately
Titus L.
Posted
IT DOESN'T WORK. The app is flawed. It literally sent 3 messages when I only sent one. It's so glitchy and I've discussed it with the team and they tried to blame me. They said it was a user error. I literally sent one message and the user got 3 of the same message. The experience has been awful.
customer
Posted
it did not work for what I needed
Response from TextSanity· Mar 9, 2022
Hi there! We're sorry TextSanity didn't work for what you needed. We're always working to improve, if you'd like to discuss your concerns, feel free to call 877-211-4553.
customer
Posted
1)wont import my contact list, 2) keeps saying that a phone number is already used when i only added 2 contacts MANUALLY! not automatically imported. 3) 5 different contacts with different phone numbers would not allow them to be added. 4) difficult to get help when needed. got more phone calls to purchase the product then after the purchase.
Response from TextSanity· May 26, 2020
Hi, It looks like some of the issues that you are having may be very easily resolved or might just be misunderstandings. You can call our customer service team anytime at 877-408-1520