Connie
Posted
Customer Service
Excellent customer service! Skyler was able to resolve our issue quickly and efficiently. It's always a pleasure dealing with Skyler. Thank you :)

Great
170 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Textline, the most secure business texting platform on the market. Textline is a secure business texting software that makes communicating with contacts easier. Conduct one-on-one conversations, update a group of contacts, or send bulk texts at scale from your computer or via our mobile app. Textline is used by companies of all shapes and sizes to message customers, leads, and employees. Use our SMS platform to power your SMS marketing campaigns, improve customer service, quickly reach leads, or simplify back-and-forth conversations. With a 98% open rate and 45% response rate, it's clear why thousands of businesses are adding SMS as a communication tool. Why Textline? Textline is designed for modern support, sales, operations, and marketing teams. With business SMS, we help teams boost productivity, improve customer satisfaction, and scale. Plus, Textline is top-rated for SMS security, compliance, and trust. Rest easy knowing your data is protected and your team has the right tools. View some of Textline's powerful SMS features: Try it for Free View Plans + Pricing View Our Website
Textline (textline.com) has 170 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
170 approved reviews, newest moderated first
Connie
Posted
Excellent customer service! Skyler was able to resolve our issue quickly and efficiently. It's always a pleasure dealing with Skyler. Thank you :)
Gavin C.
Posted
Very quick to respond to my questions and help me use some of the great features. Was able to walk me through everything and answered all my questions
Carla
Posted
We were having some issues with our computers. In trying to resolve it, we lost our Textline access and history. However, Madison at Textline was able to restore it and get us up and running again pretty quick. She was very helpful. Thank you, Carla H.
Jorge C.
Posted
Skyler helped me figure out some issues I was having with textline.
Vanessa P.
Posted
Textline HQ are ALWAYS quick to respond whenever I have a question or need help with anything! I am super grateful and love using this platform to send messages for my company!
Sarina
Posted
Textline is easy to use. I use it everyday at work and it's great to be able to see all the information my team needs in one place. Occasionally we have issues with sending and receiving texts but in my experience it has never lasted more than a few hours.
Inuvision I.
Posted
Super reliable and worst customer service. Past two months I been realizing many messages go through from Twilio but it doesn't get shown on textline!!. zapier integration also did not work for over 10 days. My whole company depends on webhook and zapier. i was not even notified about the system being fualty. Paying over $2k in google ads and realizing for 10 days your new leads are not even getting reached to you.
Derick O.
Posted
Everything worked as advertised.
Response from Textline· Oct 4, 2021
Hi Derick, we're glad to hear it! Thanks for taking the time to leave a review. Happy texting!