TerminixReviews of terminix.com

I HAVE HAD TERMINEX FOR YEARS. THE REASON BEING IS THEIR EMPLOYEES. I HAVE HAD JIM FROM HAMPTON NH,FOR MANY YEARS. HE IS ALWAYS ON TIME,AVAILABLE WHEN I NEED HIM AND MOST OF ALL, KNOWS HIS BUSINESS. HE IS THE MAIN REASON I STAY WITH TERMINEX AS 3 OF MY NEIGHBORS DO.

If I could rate their customer service a -1, I definitely would. I have been dealing with Terminix on a refund for a service I cancelled in the first week of January and have not received the refund yet. I have spoken to about 5 or six people. They can never get you to the person you last spoke with. To date I have not received my refund and every time I speak to someone it's the same old cliche with apologies.Terminix's Customer Service is the epitome of a skunk!

If I could give them a negative star I would. My elderly parents have been having a problem with raccoons in their attic for a few months and this is how they responsive they are to live animals being trapped in a live trap they set!!!! They have caught three raccoons. First one they removed, second one we had to send a family friend to rescue it before it died and the third one their lack of responsiveness killed the baby raccoon. I'm beside myself at this point and for the life of me cannot understand the inhumane way they " lclear attics" which by the way consists of only trapping and not preventing them from coming in entry point.

Have had tech show up and sit in the car and never get out while he checked off that he did the job. Today I have a video on my Ring cam of the tech looking around and proceeds to urinate on my property! WITH MY RING CAMERA in front of him! I’m not certain what service I’m paying for? Not worth the money and very poor quality techs!

My technician was Seuraj Babwah. Employee #38973. Raj has been treating my home for 15 years. He is an exemplary worker. He is always pleasant, knowledgeable, and thorough. He is respectful and eager to please. I actually enjoy his visits. He is a top notched representative of Terminix pest control. I wouldn't want anyone else treating my house.

I hired Terminix to get rid of ants inside my kitchen, the agreement was for one year, one visit every 3 months. First visit was fine, but after first visit their technician would show up unannounced or would call when he was in front of the house, if I wasn’t home they would say they treated the exterior and that was it. After 4 quarters of very unsatisfactory service I was happy the contract was over and done with. However, while I was on a business trip I got an email from their technician that he was at my house and he treated the exterior since nobody was home. When I informed them that I only had an agreement for 12 months they said I should have called to cancel. Apparently 12 month agreement will continue indefinitely unless you canceled it. Sad to see a company of this size has to use unfair practices to get one more quarterly fee out of you. Not only I will never use them again, I will make sure everyone knows about their unfair practices. I have also reached out to District of Columbia Better Business Bureau to file a complaint.

We wanted to reschedule our service and my wife called and cancelled the scheduled service date and confirmed the service as cancelled for the selected date. The tech still came and since we weren't available ended up just doing the outside and billed us for the full service even though we neither approved the service time and date nor did the tech do that much work (our security cameras showed he just 'lightly dusted' around a couple areas which wasn't at all worth the nearly $100 we paid for the service call. I could have done the same exact thing with probably about $20 worth of insectiside.

I had to choose 1 star, however the company needs a negative -10 rating due to the lies the sales person told me about the service they would provided. If anyone has pest problems you should call someone other than Terminix. They are quick to charge for services without doing what they say. By the time I could get back into my home my card was charged and when I called the salesman about services he gave me more lies. DON'T USE THIS COMPANY FOR ANYTHING UNLESS YOU WANT TO GIVE YOUR MONEY AWAY.