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439 reviews
TelephoneKenya.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2008, TelephoneKenya.com is a website dedicated to help Kenyan people living abroad keep a close relationship with their loved ones back home in Kenya. The services TelephoneKenya.com offers range from voice credit and monthly plans to mobile recharges.For more info, visit:Calling RatesHow to CallCreate New AccountHelp Center
TelephoneKenya.com (telephonekenya.com) has 439 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 23 reviews with 2 stars · Clear filters
June H.
Posted
It's telling me I dialed the wrong number, when it's programmed in and I've all use that number. Plus it tells me that he can't be reached.
Response from TelephoneKenya.com· Jun 17, 2025
Hello, Thank you for reporting your issue to us! Checking our records, we can see that you are now able to use the service successfully, after reaching our Support Team. For any questions or concerns, do not hesitate to reach them back. Your TelephoneKenya team
Hellen
Posted
Every single call can never be completed without a dropped call. Cuts off for no reason even when you have credit on the line
Response from TelephoneKenya.com· Apr 27, 2023
Hello, Thank you for your feedback. If the problem persists, we advise you to contact our Customer Support team. They’ll be able to assist you best. Also, if you own a smartphone with an Internet connection, you can download our app called KeepCalling. It is available for iOS and Android devices and enables you to make calls easily and fast, by using your phone contacts. Your TelephoneKenya team
Abe
Posted
Need to provide coupons oftenly especially for those of us frequent minutes buyers
Response from TelephoneKenya.com· Nov 17, 2021
Hello, Thank you for your feedback. You can get free minutes through our Thank You program. There are two ways in which you can earn Thank You points: 1. each time you place an order, 2% of its value is turned into Thank You points 2. if a friend of yours opens an account with us using your referral code, when he places his first order you receive 500 Thank You points. You can find your referral code in your account information and you can also email it to friends from that section. When you reach 1,000 Thank You points, you can convert them into $10 free Voice Credit. Right now, you have 20 points in your account. In addition to this, we also host special offers and promotions that we advertise on email. Your TelephoneKenya team
Njoki N.
Posted
I have been having trouble this year with all my international calls. I do not get to finish a conversion without the phone cutting off. I have to call several times to finish a conversation, sometimes it does not last 2 minutes. It has become quite frustrating.
Response from TelephoneKenya.com· May 31, 2021
Hello, Thank you for your feedback. In order to improve the quality of your calls in the future, please use the star rating feature available in your Account Activity. By rating each call you can influence the quality of your future calls. Your TelephoneKenya team
Dr. C.
Posted
very expensive rates, calls not clear, dropped calls!
Response from TelephoneKenya.com· Apr 7, 2020
Hello, We have great news for you! Because you've placed many orders on our website in the past, you now have 1,180 Thank You points in your account, that can be converted into $11.80 worth of Voice Credit for free international calls. All you need to do is go to the "My Information" page in your account and click the "Convert" button in the "Thank You points" section. In order to improve the quality of your calls in the future, please use the star Rating feature available in your Account Activity. By rating each call you can influence the quality of your future calls. Your TelephoneKenya team
Ben Ole K.
Posted
Calling using the App keeps disconnecting. The App tends to call offline which increases the already costly service
Response from TelephoneKenya.com· Feb 3, 2020
Hello, Thank you for your feedback! In order to ensure the highest app call quality, please go through these checks: -Make sure you benefit from a strong Internet connection. -Make sure you have the latest app version installed on your device. -Make sure you do not have any VoIP restrictions from your Internet provider. -Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call. As an alternative, you can try offline calling with the app. You can activate it in the Settings section of your app. You can also try an access number in your area if you want to call without using the Internet. Please look for the city closest to you on this page: https://telephonekenya.com/access_numbers. Also, please note it is not possible to make calls when the app is offline. Your TelephoneKenya team
Anonymous
Posted
Before was better but now I have to put a certain code to call,and I don’t need to put more cash Already is loaded.How I go about that?
Response from TelephoneKenya.com· Aug 19, 2019
Hello! Checking our logs we can see that you haven't used the service for a long period of time. For security reasons, you had to enter your PIN number. However, we can see that Pinless Dialing feature is active in your account and everything should be fine now. For any questions, our Support Team is available 24/7. Your TelephoneKenya team
R O.
Posted
The app continues to drop calls unexpectedly even when there is great wifii. This is happening so often, and the off line calling option is not readily available. I used to love this company but it’s getting more and more frustrating. When the calls connect through the clarity surpasses all other companies I have used before, so do something to the call dropping!
Response from TelephoneKenya.com· Jul 17, 2019
Hi R O, The dropped calls are most probably the result of the Internet speed. Connection is essential when using the app. Now, here are some tips to fix that, an alternative, and some GREAT NEWS! Let's fix it. Make sure you have the latest app version and a good Internet connection. If your speed is low, you may want to try making offline calls from your app. Yes, it's possible. Use the offline calling option. No Internet required. GREAT NEWS! You've managed to collect 1,020 Thank You points in your account. Please convert them right now into $10,20 Voice Credit for free calls. Congrats! 1. Log into your online account with telephoneKenya.com 2. Check "My information" tab 3. Tap "Convert" Hope it helps, tell us how it goes. If you still need help, get in touch easily: https://telephonekenya.com/contact
