TeforsReviews of tefors.com

After some time Tefors contacted me and offered a replacement. Good service. Waiting on final confirmation and delivery of the new bag. Tip for Tefors. A claim is not the problem, the problem is how you solve the problem.

Before I received my Tefor Ultimatum Backpack I saw a review from someone who ordered the same bag I did for $300+ saying the zipper broke during use and they told her to buy a brand new bag instead of helping with the issue, so I was weary, and now that I have the bag, which design and feels looks great, the zippers you have to use a moderate or decent amount of strength for them to go up and down, it isn’t effortless like all my other cheaper bags, I don’t understand why the zippers to use the bag feels like such a struggle? Its very disappointing because I probably won’t be using it much simply because of that. Like if the zipper feels stuck and then in the back of my mind if I accidentally break this I’m just screwed. It’s a $300+ bag with the value of $100 bag.

The bag is really thoughtfully designed.Quality of used materials seems to last long. I have ordered few extras what makes it even more versatile and useful; have been using it just for few weeks and I’m quite happy with it although have not tried all those options and tricks. Not giving it full 5 stars have its reason though. 1) magnetic fix inside of bag for those two extra smaller pouches are tight and when zipping up the bag the one closer to bottom tends to disconnect. Having the outer zipper not released and using the inner thin thin messenger insert 2) there was no instructions how to use what parts especially the extras I ordered along. Had to figure it out myself or watching videos where some exhibits differ from the ones I ordered (little details though) 3) back to the inner magnets for fixing extra bags / inserts. They are designed to have two specific bags next to each other. I do use mostly one for them for “camera” and leaving rest just open space and access to other little pockets. Wouldn’t it be more flexible to spread those side magnets in a way that having just one bag inside in the middle would leave room around for other freely put items and even allow to reach from outside pocket ? Would move it more in the middle away from edges where the zipping tension occurs, too. 4) if I want to reach Camera from outside little pocket then obviously the magnets cannot do. I need to turn it around, leave open and then the magnets don’t fit at all - being deeper; might be going wrong somewhere and again instruction manual could help a lot with tips and how to steps 5) had been waiting long time and claimed saving against retail was not real true as there were discounts offered before I received mine; release of vintage saffiano made me a bit regretting as that model looks best indeed Overall I’m happy and congrats on achievement; must had been hard. Keep it up and improve ;) … wish you all the good luck. I will manage my ultimatum despite those little imperfections.

I received my bag after a few too many emails were exchanged. the delivery partner in my country was not a good choice and communication from Tefors left a lot to be desired. I am happy with the way the bag looks and feels. For the price point, I believe the adverts were a bit miss leading, or my expectations were set too high. Not a bad bag, just not enough value for money for me!

So far horrible experience, and feels like a scam. i ordered from the official website a pair of shoes (kickstarter campaign completed a year prior) and after 6 months from my order no idea whatsoever about shipping date and no update. Customer service replied to my many emails a couple of time with empty promise (and a 2 months hiatus between his response). EDIT : I HAVE BEEN CONTACTED BY CEO ALEX AND GOT A FULL REFUND FOR MY ORDER. HE LIVED UP TO INDUSTRY STANDARD AND OFFERED SINCERELY APOLOGIES ALONG WITH REFUND.

Let’s get the bad out of the way: —I think the company is out of their depth with orders and cannot keep up. They made me wait 4.5 months from order to shipping. I suspect I only got the 48hr Switch because I was reporting them to American Expeess for failure to uphold their side of the transaction. —Their communication is awful and, when they do reply, they make a lot of nonsense excuses. Everything from covid to implying the war in Ukraine has held things up. Really distasteful and a sign of poor leadership. As part of this, each team member blames the delay on another part of the business… everyone is ‘new to the team!’ even 3 months in… and getting an answer to a direct question requires several emails. —They are not entirely transparent. They claim the bag has been discounted, despite this being a perennial price drop. They don’t make it clear on the product or order pages that, for those in the UK, import duties of c£70 will be due on top of the price we pay. I think these make the bag overpriced. And now the good: —The bag itself (48hr Switch in Vintage Saffiano) looks lovely, has drawn several compliments already, and design quality is excellent; although I’m not sure it’s worth the money without the discount and with the import fees. Functionally, it’s as practical as I hoped, it seems sturdy without being too heavy, and it’s great as an office bag. And now the unknown: —I don’t know how well made it is… how well it will last? Zippers and straps, for example. Time will tell. —I don’t know how practical it is beyond an office bag or a camera bag… can it really stand up as a long weekend bag? The inside isn’t huge, even though it can double in depth, and the three pockets (one inside and two on the outside) are tiny in terms of length and depth. Overall: They could have got four stars, if the service hadn’t been as terrible as it was. And five stars if they’d done what any premium brand does re: fast shipping, fast comms, and demonstrating clear value for money (longevity of the bag). They very nearly got one star as I genuinely didn’t think it would ever turn up.