Excellent
160 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're a tabletop gaming retailer striving to create content, products, and services that make Tabletop a more enjoyable, meaningful, and accessible experience to everyone. We got into the tabletop gaming industry with a driving philosophy: Gaming Reborn. We believe that tabletop games are a dramatically important vehicle for social interaction, intellectual growth, and enjoyment of the human experience, and find it extremely important to expand and elevate the genre. You can find out more at our website.
Team Covenant (teamcovenant.com) has 160 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
160 approved reviews, newest moderated first
Guilherme M.
Posted
Even though I'm very far away from this team, their service was beyond expectation! Product arrived in 3 business days to Europe... And their customer service is impeccable! No matter what time I texted them I had an almost immediate reply, and they would do everything in their power to help.
David L.
Posted
During the launch of the recent Gothic set, I was mistakenly sent two additional booster boxes that I hadn’t ordered. I wasn’t charged for them, and I notified customer service immediately. They provided a shipping label, and I returned the boxes by driving them to a drop-off location. While I wasn’t expecting a reward, I was surprised that the only acknowledgment was being allowed to keep the two promo cards included with the boxes. Given the time and effort involved in correcting the mistake, a small additional gesture would have been appreciated. I have two recurring subscriptions with Team Covenant and plan to continue ordering from them. This experience didn’t outweigh the positives, but it did feel like a missed opportunity.
D.M. T.
Posted
The customer service and provided services are top notch. I've been a customer for over 10 years and have visited the team in person several times and they are just stellar folks. I'm looking forward to their physical location opening again so I can stop by when I visit family in Tulsa. I primarily subscribe for Marvel Champions and know I can trust the Covenant team to get me the latest products on time with zero issues. If there are delays, it's from the game company (Fantasy Flight Games) and outside of TC's control. Godspeed!
Scott
Posted
Amazing people, providing amazing customer service! All while helping bring some of the best games on the market from small game companies to the world.
A Raul R.
Posted
Team Covenant has always surpassed expectations with customer service and appreciation. All my orders have arrived on time and with great communication.
Michael W.
Posted
Team Covenant has been dropping content since the Golden days of LCGs. They have always been reliable and I have loved watching their business grow. I appreciate how innovative they have been providing the best tokens and game accessories (those Arkham campaign themed dash boards were truly works of art) and their solutions for card game collecting have been great. When playing Game of Thrones LCG, they had an option where you could request a specific faction and just receive all of their cards. Now I have a subscription for Sorcery, they send everything out when it releases and include primo foil promos with each box. Love these guys!
Graham T.
Posted
Simply the best. Incredible communication. They care so much about real games that matter for us and are not focused on serving the mass market world. They always respond promptly to emails and are willing to go the extra mile if something did come up. Grateful for them and wish them the best in the future I will keep buying from them.
Kaleb R.
Posted
Team Covenant makes it super easy to order product from my favorite TCG. They even set up subscriptions to have however many booster boxes you want sent out to you each new set. The staff is super friendly and efficient. Couldn't recommend them enough.
