Great
348 reviews
TaxBitHonesty, pricing, process and quality scores appear once 5 customers have rated them.
TaxBit’s cryptocurrency tax software was developed by industry leading blockchain CPA’s and cryptocurrency tax attorneys. TaxBit allows you to easily connect over one hundred cryptocurrency exchanges to your TaxBit account, run your transactions through the U.S. tax code, manage your portfolio with the most advanced crypto portfolio tracking analytics, produce a full audit trail showing exactly how gains/losses are calculated, claim the capital loss deduction, and produce your IRS 8949 cryptocurrency tax forms.
TaxBit (taxbit.com) has 348 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
348 approved reviews, newest moderated first
PP
Posted
I love TaxBit. It keeps everything in order. It is very easy to use and customer service has been great when I've needed them or had questions.
Response from TaxBit· Jun 8, 2022
Hello! We are happy to hear that you have had a great experience with our team and software. We are always happy to help with anything you may need in the future. - Tori
Brian
Posted
I can't tell you how many hours I have spent over the past two tax seasons, trying to get TaxBit to sync correctly. I eventually abandoned trying to get it to sync automatically via API, and instead went to manual transactions. After many, many tedious hours spent trying to resolve missing cost basis issues, I finally got everything squared away. Then, a few weeks ago, TaxBit did some kind of update on its end, and my crypto balances are now all screwy, with many new unresolved cost basis issues. Two steps forward, followed by four steps back. I have now decided I am done wasting my time trying to get TaxBit to work. Not sure which service I will try next, but I would warn you against going down the TaxBit road. It's not going to work like they advertise. It's not going to work without a lot of time on your end. Then, once you finally get it working, TaxBit will introduce a new bug that sends everything to hell.
Response from TaxBit· Jun 3, 2022
Hello Brian, We appreciate you taking the time to write us a review and provide us with this valuable feedback. I'm sorry to hear your experience has been unsatisfactory thus far. After reviewing your account, it looks like your case is currently being reviewed by our Leadership Team. They will reach out to you via email soon. TaxBit Team
yash
Posted
can't even signup on this website. how this company got 1.6 bil funding??
Response from TaxBit· May 24, 2022
Hello, We appreciate you sharing this experience and are sorry to hear that your initial encounter with our product did not meet our standards. We want to make sure you are able to successfully sign up and log in. If you are able to update us here with a ticket number or email address, we would be happy to have our Escalation Team take a further look into this for you. TaxBit Team
Valued C.
Posted
Taxbit contacted me right after I posted my problem on Trust Pilot. They kept me posted and in a couple days my problem was resolved. Belo was my first submital to TRust Pilot. Initially I contacted customer support because I was unable to log in with PW and recovery code. It would not accept my 6 digit authentication code. Responsive first 48 hrs but no solution. It has been 11 days and they have not responded to numerous requests. I need help and need it now . Your customer service Rep, Jade said that my ticket would be closed but Taxbit tech services would be work in the problem. Email: edgfbirch@gmail
Response from TaxBit· May 23, 2022
Hey There! We appreciate you reaching out and providing us with this feedback and information. We want to make sure this issue is resolved for you! We have reached out to support on your behalf and you will hear from them within the next 24 hours with an update on your ticket. We look forward to resolving this issue for you! TaxBit Team
Generate D.
Posted
It's been great seeing Taxbit grow, but as they've grown they've lost the quality of support for users. I ended up trying out some other crypto tax solutions this year and was happy to find other smaller players with much better support.
James
Posted
I had a very positive experience with their support. They worked with me until my issue was resolved. The format is simple to use and very helpful in my opinion. I recommend.
Klant
Posted
Doesn't pull in all prices and calculate transactions. I paid for Pro membership $500 and didn't get any cs support during normal business hours.
Response from TaxBit· May 4, 2022
Hi Klant, Sorry to hear your expieience as a PRO customer was substandard, we always hope to deliver 5-star service. Can you please update with a support ticket number so we can escalate to our team? We were not able to find your account based on information provided via Trustpilot.
Plamen
Posted
Pros: - good interface, easy to use (usually) - customer service is quick and they seem to be located in US and all of them are super nice - direct API integration. Sometimes small issues, but overall good Cons: - 2 years ago, I would've given 5 stars. Not today. - they decide to change the tax engine to a new version in the middle of tax season. Who does that? Of course they had hiccups. Even though I was proactive and I had everything sorted at the beginning of the year, this upgrade messed EVERYTHING up, so I had to start over. - can't upload CSVs anymore. Always gives you a formatting error. - unless you are with an escalation ticket, their lead time for CSVs is 2-3 weeks now. - unless you have direct API integration, expect a lot of hassle I have lost over a full week already in dealing with their new issues, and counting. It is simply unacceptable to do such a major change in the middle of tax season. ZERO stars to management. FIVE stars to customer service team, who have to deal with all that!
