TakeToursReviews of taketours.com

I went on the one day tour to the Grand Canyon and Hoover dam. The tour guide was absolutely useless. He made us wait for 10 mins over the schedulesd time and when asked if we could get a coffee he said no as there was no more time. Yet we stood there waiting for other people. Could not even get a take away as there is no coffee allowed on the bus. He then increased the tip charged from $8 to $9 when i asked how he could do that he replied with we just did. I would recommend going with a different tour if possible.

I booked a tour 3-Day Niagara Falls, Washington DC, Philadelphia, Corning Tour from New York for the weekend leaving Saturday, March 3rd early in morning. Due to an unforeseen "Northeaster" storm our flight was cancelled and we couldn't make the tour. I called and even spoke to a live chat representative, which by the way I do not recommend. The only thing I was asking is to change the dates as there is a storm and all flights leaving my connection were cancelled until Sunday morning. There only response I got was "we cannot do anything at this point you are contacting us too late to make any changes, we cannot do anything about this" THERE A STORM people I would have imagine that there could be some other options and not wasting my money entirely on this trip. Well honestly you are going to loose a lot more customers if you do not TRY to be reasonable with the customer during these type of situations!

On Feb 17-19, 2018 my friend and I (total is 4 people) had bought 3-Day San Francisco, Santa Barbara, Yosemite Tour from Los Angeles (Tour Code: 589-2344 )pick up at Union Station and change a bus at Ramada Plaza LAX. We had an extremely bad experience when travel with you for all trip and here are following points; 1. Without Notice : On Feb 17, tour guide(Her name is Jacky) told us that there was probably that our group cannot went to Yosemite National Park because of cold weather and snowing without prior notice. This make us shocked because you should be inform us prior 1 or 2 days by email, not on site informing. 2. Extra Payment : Along the way, tour guide had asked for extra payment of 1 day tour in Sanfrancisco which your website mentioned this is an optional, not mandatory. The extra payment that seem to be unfair for us and other travelers ...were $38 for Sanfrancisco Bay Cruise, $35 for Extension City Tour, and $30 for Sanfrancisco Free Day Tour. So, total tour payment is $104+$64+$35-------My question is why you still charged us for this? this is doesn't make sense and looks tricky because no mentioned in website and why you still charged for City Tour? This is not your staff responsible. We traveled by own. Also, other travelers didn't know before and they didn't prepare cash for this extra payment. (Do you know what did you do? ...... your tour guide said that "Company needs to make a money" Then, you took us to ATM at Golf Club!!) 3. Bus Driver : A man who drove a bus no. 17177 during Feb 17-19, 2018 was very poor manner and terrible gesture. He drove very fast and poor driving. We all pray for god because we were afraid of unexpectedly accident. Moreover, he had terrible behave when our group came to the bus 5 mins late and the bus driver had throw our luggage on the cabin and curse in Chinese language. Is this a good service that we deserve? So, all terrible experience 2 days, we decided to separate our group and extra own payment for booking a Megabus for coming back from Sanfrancisco to LA on that night and we had paid for an extra pay 1 night on that day. This is very crazy. By the way, we cannot spend our life to sit on the bus which had a terrible driver. This is such a horrible tour that we haven't met before and it will be our last purchasing for your service and we will share this experience to our friend and family.

Tour guide Simon sent me email telling me departure time change and where to meet at hotel a day before. We had a time to buy breakfast at gas station. I took lots of pictures inside Antelope Canyon. The guide told us where to take pictures with iPhone and iPod. Then we had lunch time for 30 min at Subway or Chinese restaurant. Horseshone Bend was a scary place but spectacular!!! Everyone should see Antelope Canyon and Horseshoe Bend after visiting Grand Canyon.

Taketours arranged an excellent tour which fitted our requirements well. Our first courier, Ming, was excellent and always available to offer assistance and information. Our second courier was young and, perhaps, needed a little more experience.

Great experience, all throughout. Value for Money.

Thank you taketours! To be honest I’m a human being not a random robot comment! I just received my refund $4,000++ It took about 18 days refund processing back to my debit card account. I’m so happy and relieved it arrived. I would suggest to contact directly operator ms. Suzy Suzy@ gotobus.com; or email support@ gotobus.com. She Can help you with refund problems, she is understanding and a good Communicator. She explains in a calmly manner. Not like other chat operator Need more training. They considered a refund with processing fee deduction due to visa refusal. God is good. Taketours a good company you Can trust!

We were very glad to have read all the opinions on this site before booking the tour as it prepared us mentally for the below: - TakeTours is just an intermediary, the actual trip is organised by a Chinese agency (in our case it was E-World Travel & Tours Inc) and so everything is chinese - the guide, the bus, the bus driver, the food, the hotel, even the pickup locations are only in china towns of Brooklyn and Manhattan - instead of sleeping in Bennington as announced on the website we ended up in Brattleboro which is 40 miles more on the east - website only mentiones snow tubing as optional activity for the first day, when on the bus we got to know we will also be visiting a farm on our way (and will have to pay for it what was not mentioned on the website) - the optional activities were virtually forced on people (fortunately we were actually interested in them) and the price was 20% higher than the one we saw on the website (and than the one posted at the place of activity) - optional activities + dinner + service fee summed up to 83 dollars per person (which had to be paid in cash) which was half the price of the whole tour - might seem a bit expensive There were however good points of the trip: - the bus was clean and comfortable - the guide (Freeman was his name) was very friendly, helpful and well organized, spoke good English (luckily there was only 1 Chinese couple on our tour so all the explanations were made only in English) - Mount Snow is a really nice place for skiing and we had a great instructor (Amy) who in 1h30 managed to teach us the basics which then allowed us to enjoy the slope on our own All in all we had a good time, nice experience for someone who has never had skis on their feet before. I don't think however that we will choose TakeTours to book any other trip (too scared of getting into a group that will be predominantly Chinese...).