Excellent
255 reviews
Tajima DirectHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Tajima Direct is an e-commerce, direct-to-consumer company offering our patented polarized lenses that can be custom-cut to fit into any frame for replacement or upgrade purposes. Including prescription clear, prescription polarized, and prescription Transitions lenses. All for a fraction of the price of getting a new quality pair of sunglasses or getting prescription lenses done at an optician or elsewhere.
Tajima Direct (tajima-direct.com) has 255 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
255 approved reviews, newest moderated first
Gary
Posted
My lenses are perfectly clear. They kept me up to date on where they were in the process at all times. They checked my lenses with their internal team and they did not pass inspection so they remade them before shipping them back to me. Great job!
Mario van D.
Posted
Very professional process. Excellent communication, exceeding expectation and great value. The finish product is top of class at a function of the cost compared to replacement. Used another vendor before who sent lenses at about the same price. Faster, but I damaged the frame during “easy to install”. I learned my lesson
Jeffrey R.
Posted
Thought this company was going to be a good solution for my Maui Jim sunglasses that I had cracked the lens on. Upon sending to them they then cracked the frame and said sorry but that’s in our policy that it could happened. Now have broken lens and broken frames and they offered 50% off a future purchase. Thats not even close to good customer service. Be aware.
Response from Tajima Direct· Apr 22, 2026
Jeffrey, we're sorry this experience left you frustrated. Some context for anyone reading: the frame in question was a Maui Jim Hoku, a style that was discontinued over a decade ago. It's an old frame style that becomes brittle with age. When our technicians went to remove the original lens, the frame cracked under minimal pressure — and they also found a second crack already forming on the opposite side of the frame, indicating it was at the end of its structural life. Our technicians take great care with every frame and flag visible signs of elevated risk, but this kind of internal brittleness isn't always detectable before disassembly. We gave you two options: transfer the lens order into any other frame you'd like to send in at no additional cost, or receive a full refund. We also sourced replacement frame options in case you were interested. You opted for the refund, which we promptly processed. Our Working With Used Frames policy, linked in the footer of every page of our site and described in detail on our refund policy page as well, addresses the inherent risks of working with used and aging frames — which can become prone to damage with very little force over time with no outward signs. This is the industry standard among lens replacement services: no liability for damage to used frames during lens replacement.
Allen G.
Posted
I had a favorite pair of glasses I needed new lenses for... the frame was discontinued, but found a pair on Ebay. Tajima fixed them up perfectly, and communicated promptly. I highly recommend them. Thanks< Allen Goodwine
Darrin H.
Posted
Tajima Direct was a great with helping me get new lenses for my wife sunglasses. She had gotten a pair of Maui Jim's a few years back. She really likes the sunglasses but last year had gotten a scratch right in the middle of one of the lenses. For her birthday I wanted to see about replacing the lenses. This was a great company to work with. I emailed them and they got back to me by the next day. They made sure that I got what is was wanting. Would use them again in the future.
Paulette Le B.
Posted
I am extremely impressed with the quick turn-around, the quality of the replacement lenses, the reasonableness of their price and the phenomenal customer service!!!
Lenexa K.
Posted
This company is top notch. I was sceptical about sending them my Maui Jim sunglasses for replacement lenses at first but, the new lenses are very well made with incredible quality and the clarity is probably better than my Maui Jim originals. I would highly recommend them for lenses.
PBruno
Posted
I would rate Tajima Direct with 12 stars if that were an option. Tajima first replaced the lenses in a pair of MauiJim prescription sunglasses, and now a second replacement in a pair of nonprescription RayBan sunglasses. AMAZING! I always thought there was no better than MauiJim, and that RayBan came a close second. Tajima Direct has pushed them out to 2nd and 3rd place! Clarity is incredible, prescription match is excellent, customer service is excellent, pricing is very reasonable. Sweet!
