TAI JewelryReviews of taijewelry.com

Response from TAI Jewelry· Dec 13, 2024

Dear Juan/ Maria, Thank you for sharing your feedback. We sincerely apologize for any frustration you’ve experienced with your order. It’s been six days since you reported your original package as not delivered, and we replied immediately to address your concern. Throughout this time, we’ve maintained consistent communication, with seven back-and-forth messages to keep you updated and ensure your concerns were addressed. We also want to highlight that your replacement shipment has been in transit for two days and is on its way to you. We’re doing everything we can to resolve this as quickly as possible and ensure you receive your order. We value your patience and understanding as we work to provide the best service possible. If there’s anything further we can assist with, please don’t hesitate to reach out. Best regards, Tai Jewelry