Great
665 reviews
Swap.com - Online Thrift & ConsignmentHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We enable a community of thrifters to find affordable, quality secondhand apparel for the whole family. Being an online thrift store, we make it easier than ever to filter through like-new, pre-owned clothing brands, toys, and more, keeping millions of items out of landfills which is something everyone can feel good about. We hand inspect every item so you don't have to! Plus, you can find up to 90% off average retail pricing. Don't like it? No worries. We have hassle-free returns to make online thrift shopping for men, women, children and babies a breeze.
Swap.com - Online Thrift & Consignment (swap.com) has 665 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
665 approved reviews, newest moderated first
Maura H.
Posted
Horrible customer service. I contacted SWAP multiple times about a shipment that was incomplete. 2 pajama tops no pajama bottoms on “ new with tags”. No response whatsoever except to ask me to review here. Never ordering from here again.
Annie
Posted
Such a fun place to shop! All my items came on great condition!
Cynthia M.
Posted
Swap is the best website for used clothing! I always love my purchases. They are very honest about the condition the clothes are in. Returns are very simple!!
Jay
Posted
A great store with great prices. Fast shipping with large variety.
Josie
Posted
As a first time customer, I clicked on their "40% off order" in exchange for giving them my personal information- email address and cell phone number. Two major problems: First, the code I was given was bogus- it did not take anything off my order. Complained to customer service and they credited my debit card, but only for part of what they owed me claiming that part of my order did not qualify for the discount. THERE WERE NO EXCLUSIONS DISCLOSED BEFORE I GAVE THEM MY PERSONAL INFORMATION. When I complained, they have refused to respond. I finally had to file a complaint with the BBB all for $38 that they owe me. Very unprofessional and dishonest seller. You will have much better luck at thredup.com for gently used clothing. Clearly a dishonest bait and switch tactic by swap.com.
Debbie H.
Posted
I DIDNT THINK THIS KINDA STORE EXIST? BUT IT DOES, AND FOR BEING SECOND HAND ? I WOULD OF NEVER GUESSED.GREAT QUALITY IN VIEWING, THE PRICE, AND THE PACKING TO SHIP! NOW ON I WILL BE PURCHASING ALL MY CLOTHING HERE! ABSOLUTELY FABULOUS FIND!
Aris B.
Posted
I have ordered from swap.com before. I can honestly tell you that I have never been disappointed with what I've received. I get something new to me, in very good condition, and I didn't spend a lot of money.
Laura Beth L.
Posted
Swap.com is the most affordable on line thrift store. Their items are great, and if you dont like something you can send it back for store credit. The customer service people are professionals, and check to be sure you like your items. AND...NO RESTOCKING FEES...LOVE SWAP...
