Swap.com - Online Thrift & ConsignmentReviews of swap.com

Swap.com sent clothing that was true to size, appeared to be brand new, and it arrived in a timely manner. I will continue to do business with them often; it sure beats paying full price (the bargains here are unbelievable!) at another store.

Would i buy this? One of my concerns when thrift buying is getting what you purchased in a fair and timely fashion. Swap.com is one of my favorite places to shop in the privacy of my own home, without going out! As a senior citizen I need to make each dollar I spend go farther. Swap.com allows me the flexibility to do just that. I would give Swap.com and extra Star if I could. Thank you Swap.com

I've been ordering from and referring friends to Swap.com for several years, but have run into delivery and refund problems. This dates back to November of 2021, which I wrote off to the busy holiday season. A rather large order got as far as my local UPS hub but then was returned to the sender (Swap.com) with no explanation. Only a few of the items in that order have been refunded; the rest they are telling me I OWN, which is impossible since I never received them. After THREE tries with online customer service, I still don't have an answer to that mishap. More recently, I've experienced problems with slow delivery, and refunds on only some of the items I shipped back to Swap together in one package. I am owed over $100 in missing refunds! I am going to be contacting the corporate offices to address this because NOTHING is happening at the customer service level.

The processing is really slow right now but when you get your package, it's sooo worth it. I got name brands and bought a jacket, a pair of jeans and 2 shirts for $15. I was not at all disappointed. All looked practically brand new. In fact, one shirt still had the new tags on it. If you're on a tight budget like I am but still want to dress nice then this is the place for you to shop. I will be a repeat customer and that I guarantee. Thank you, Swap for allowing me to look great and not empty my bank account!

Wow. I can't tell you how happy I am with my 10 piece order. Everything was good quality, excellent condition, and exactly what I was expecting, and packaged very nicely. This is a very good company. Thank you for a great experience!

I used to love Swap. This order took an entire MONTH to be delivered. I don't understand why, but it's not acceptable. Will not be ordering from them again. There are plenty of other options out there.

I have loved every item I have received so far from Swap.com. I have received compliment after compliment on everything I’ve worn, but most importantly, I love every item myself from the Aetrex booties to the Lucky sweater to my Style & Co. shorts, etc. Not only do I LOVE Swap.com, I NEED this place. I live in a town that has lost so many stores over the years… J.C. Penney’s, Macy’s, Old Navy and so many more, and has no consignment stores, and it’s very sad when the very nicest places in your town or city to buy clothes are T.J. Maxx, Target, the G.W. Boutique (“Goodwill”) and garage sales. It’s just so nice to have Swap.com as an option, one that when you look, you KNOW you’ll find things you love and want, and maybe need. When I told one person at work who complimented several of my new clothes items that I got them from an online consignment shop Swap,com, she was so impressed, and she went online and discovered kids’ clothes which I didn’t realize they had since my kids are grown. It would be fun picking out clothes for my grown children though! And the support is thorough and amazing! Le’Trice was such wonderful help!!

Swap is a great place to shop! The merchandise is good quality with reasonable prices. I've been a customer for several years with no problems.