customer
Posted
great
This service is great and wonderful to use.
Average
156 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SVM is the leader in gasoline and retail gift cards, offering over 250 of the world's most popular brands. Our B2B services include gift card management and fulfillment services.
SVM (svmcards.com) has 156 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.
156 approved reviews, newest moderated first
customer
Posted
This service is great and wonderful to use.
customer
Posted
Orders are shipped out in a timely manner
Patricia P.
Posted
SVM is easy to use and the customer service is always helpful and friendly. We've been using SVM for over five years. Recently, we had a delivery issue with FedEx (cards not received) and SVM worked with us to research the issue until our cards were received.
Response from SVM· Feb 23, 2021
Thank you, Patricia!
Eyal T.
Posted
Not trustworthy. Sent a card to my client, which never arrived. I requested to re-issue a new card, and this is the reply I got: "Unfortunately, the cards are shipped live to avoid need for activation upon receipt, and we therefore cannot replace the funds on a new card."
Response from SVM· Feb 23, 2021
Eyal - I'm sorry to hear about your experience. As you know, we issued a refund for your purchase as a courtesy for the lost cards.
Micah B.
Posted
How does it take 4 days to deliver an eGift card by email?! completely ridiculous and the fact they refuse to offer a refund. It's unacceptable that they charge you before they send the email, something that can be done immediately. Very unhappy with this service and will not be using it again.
Response from SVM· Feb 1, 2021
Hi, Micah. I'm sorry for your experience. Typically, a benefit of using eGift cards is the quicker delivery and distribution than traditional cards. However, sometimes business processes get in the way of delivering as quickly as we would prefer. We need to make sure payment for the cards has cleared, clarify delivery, and we only process orders on business days.
customer
Posted
Very helpful and quick to respond.
Response from SVM· Jan 13, 2021
Thank you! Glad we could help.
Psychiatry C.
Posted
This is a no brainer. I always receive excellent service and our account rep rocks! He is very helpful. Thank you!
Response from SVM· Jan 10, 2021
Thank you for choosing us! Glad to hear you're receiving such great service. We'll pass the praise along.
customer
Posted
Great service!!