Excellent
564 reviews
SVAKOM UNITED STATES INC.Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SVAKOM UNITED STATES INC. is a manufacturing company which design, research, manufacture and market premium adult toys.
SVAKOM UNITED STATES INC. (svakom.net) has 564 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
564 approved reviews, newest moderated first
Hb
Posted
Excellent customer service!! It is very attentive and helpful whenever my device creates a problem. Thanks for quick action and replacement. I appreciate the strong vibration and high quality material of my device.
Cody A.
Posted
Not only is this item FANTASTIC, customer service is also FANTASTIC.
Elise
Posted
Warranty claim was handled quickly and completely to my satisfaction! Communication was clear, solutions were offered. Overall a great experience with the customer service team
Hunter
Posted
Super Quick delivery! Crazy how fast it showed up. Very impressed with the customer service, they were professional and responded quickly. Would recommend.
Jan
Posted
Good warranty and replacement of defective units. After some information and photos of the defective items given to Svakom, they sent me new replacement units with no hassle. Even covered some import taxes that our mail company gave me when the packages came to the country, that is good service!
Chantell R.
Posted
I am from south africa and had an awesome experience in replacing a faulty unit after the assessment was done to state the unit qualifies for replacement it was sent of in 2 days. the only thing I would advice south africans is to pa the extra cost for delivery through dhl or buffelo or any curier as it took a while for customs to relieve it and a while for the SA post office to get it to a office I could pick up at. overall I live te products and hope that The future has me getting a variety of goodies. thank you SWAKOM for a awesome service and makingme a happy girl again.
Kylie B.
Posted
I absolutely love how fast the team is with responses when I had an issue with the product. They were more than helpful and made the whole process super easy for me. Svakom has won my heart fully 💕
Tricia W.
Posted
I contacted the company for help after losing my charging cord. I purchased a new cord but it would not fit. After much back and forth, I ended up ruining my toy and to the garbage it went. They offered to send me a new toy which used a different charging method free of charge. What was a terrible situation turned into a great situation! The new toy is wonderful and the magnetic charging cord is so much better than the pinhole. Thanks for the great customer service!
