susiesgarden.comReviews of susiesgarden.com

My product arrived damaged and was obviously packed in box by a machine and there is no way to get it back in one box. The seller refused to send me two shipping labels to return and offered a 100.00 credit on a 533.00 order. I am in a dispute with Amazon an hopefully will get my money back .

June 10th 2023 I paid a total of $1140 for everything but on June 10th I bought the first set for $700 as she had listed and bought add ons on July 2nd $440 was paid direct 2year manufactures warranty 1 year cracking warranty The business is not standing by the warranty I have communicated with the manager / owner since 1 month after I received all the product the first two Ottomans the wicker started to crack in multiple areas. she gave excuses that she had lost her phone and no further solutions. Then by then my first piece of furniture started to crack by month six I had more than eight pieces with major material breakage . I notified them early May with photos and videos of the furniture as I was removing the patio covers from them to start enjoying the spring weather and realized how bad the material was breaking off and she agreed to replace 4 pcs plus two ottomans and she was going to order them into the warehouse for me to pick up that process lasted over three months and a day before I was supposed to go pick up what she ordered, she tells me that it is not complete and that I had to settle for what she has available or get a set that is completely different than what I bought that someone else returned, and she doesn’t know the condition of, those were her solutions, but because she wouldn’t provide a solid agreement on what was it like for like on a manufacturer warranty like she states online she didn’t want to give me replacements because I was asking for pictures of the items she wanted me to agree to. Then she tried to offer me a brand new set, when I ask questions for photos and pictures she said she doesn’t know if they are in good condition or not, she just knows they were return and what kind they were. I asked If I agree to the set she offered me and during pick up, I discovered that they are messed up what is the 2nd solution .? She said there was nothing she could do for me from there . This is very troubling Because she promised a replacement and couldn’t replace what she promised. She wants me to settle for something I have no clue the condition of. The furniture was brand new in boxes she states on her website or in general as a business for very expensive patio furniture and what the warranty is this is false advertising, I wasn’t even able to enjoy what I paid for even though she stated this was very high-quality . She stated she was selling these at a discounted price because she had an overflow in her warehouse.Trying to receive a solution from her has taken months and solutions are not provided in timely matters. She even got to the point to tell me that I was over my one year even though she is the one that said her warranty team had placed an order for replacement and gave me multiple dates that it would be arriving and then kept extending the arrival dates even till today I am still with no replacements On her product line description they is her advertisement . 2 YEARS WARRANTY& FREE EXTRA PILLOWS We offer a 24 months frame warranty and 12 months warranty against the cracking, and peeling of our outdoor resin wicker weave for this outdoor sofa set. Besides，every patio couch set comes with clips extra throw pillows and rain cover, you will get more value than you will pay In person, she told me I had a one-year manufactures warranty for cracking.

Do not purchase this if you plan on not returning the items. They lied about the delivery fee and how much money they would charge about the refund. They are charging me 524.80 to return the couches that are very short. I bought this present as a gift for my family and they can’t get out of the couches easily because they are older. The couches are so short they struggle every time. These couches look like they are made in China. Very cheap and not durable. And they are trying to charge me for 50% of what I paid. It’s disgusting!! Especially in a time like this!! Do not buy this!!