SurveySparrowReviews of surveysparrow.com

Terrible. Average survey tool. Non existent customer service.

Created survey for work. Account locked on my second log in and couldn't access my one survey. Terrible customer service who over the course of a month alternately string you saying they are 'resolving the issue' without explaining it or doing anything about it , or they don't respond . Essentially a scam to get you to subscribe .

I encountered issue after issue with this program over the year we tried to launch it. Customer service was responsive, but the bugs were not always resolved. A few examples: After pausing a survey during the holidays, I was not able to resume it because it was going to be sent to too many people (less than 50). It didn't give me an error at the time I resumed it so I found out after it wasn't deploying as it normally would on-going. I had to rebuild it. For another survey that had a 180-day throttling setting, instead of sending a reminder out to the group that didn't fill out the recent survey, it was sent out to the entire population because reminders are not tied to the throttling setting. When you upload a list there may be one contact that has an error, but you'll receive a success message without knowing there was an error or which contact to resolve. Also, many of the features that should be standard require an upgrade or limit you in what you're able to do.

I usually use Survey Monkey but was looking for an AI powered survey software to help me create surveys faster. Terrible mistake. I sent out a survey to hundreds of customers. I was unable to view the results unless I upgraded. Once I upgraded, I was still not able to view the results. Customer support had to unlock them on the backend. Then I could see the results but the download button wasn't working. I still don't have the survey data at the moment. I would not recommend. I'm very surprised that they have such a high rating.

Extremely slow customer support. Our survey data is no longer being recorded in Surveysparrow's interface. 12 days after reaching out to support, and after being passed around to different people via email, no solution or even apology. A total waste of time. Now we have no survey data and are forced to try to find an alternative.

When I found SurveySparrow, a Platform that let's you create engaging and conversational Survey's in a minutes. I used SurveySparrow to write a review of a product I bought online, and it was so simple and fun. I could customize the survey design, Choose from different question types and templates, and get instant feedback from the respondents. SurveySparrow is the best survey tool I have ever used, And I highly recommend it to anyone who needs to collect feedback from customers or employees.

The interface is easy to use, and the surveys are great, however, you will always have to buy another plan. It's just a scheme to get all of your money. I extended my trial and my responses were locked. I purchased a plan with more responses and they counted those responses in the quota. Even if you delete your surveys, when you upgrade they will still make you pay for the deleted surveys even though you have no access to them. The worst part is the only thing customer service will say to you is that "I'm sorry, that's how it is".

It was chaotic and time wasting. Prior information were not retained so I had to fill over and over again whenever I had to leave the page to get required information . Uploading was impossible.