Excellent
2,231 reviews
Support PetsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
2,231 approved reviews, newest moderated first
Deja T.
Posted
Very straight forward and informative. Received my documents within 24 hours.
Response from Support Pets· Aug 4, 2025
Hi there! Thanks so much for your feedback! We're glad everything was clear, fast and efficient. Enjoy! Thanks for trusting and choosing us
Jay
Posted
Excellent, easy user friendly website, and fast approval. Thank you Supportpets.com !! I am beyond thankful and excited.
Response from Support Pets· Aug 4, 2025
Hi there! Thank you so much for your kind words! We're so happy to hear that you had a smooth experience and felt supported throughout the process. Count on us!
C V.
Posted
Total SCAM!! Avoid at all costs! Wanted ESA documents for my cat. This cat has a British passport & has flown across the Atlantic 3 times as live cargo. The amount of documentation needed for international travel with pets is an enormous, especially for the UK & EU. Support Pets don’t even send documentation!!! After payment, the sent a PDF (which I can’t print) filed a complaint. They said they would mail & have not received anything. They bombard my inbox with junk & do not respond to emails or calls about complaints. AVOID AT ALL COSTS! It’s a SCAM!
Response from Support Pets· Aug 4, 2025
We’re sorry to hear you’re unhappy with your experience and appreciate the opportunity to respond. First, we want to clarify that Support Pets is not a scam. We are a legitimate company that has helped thousands of individuals across the U.S. access ESA documentation that complies with current federal housing laws. Regarding your concern: We do not offer documentation for international travel, and we do not claim to support pet import/export procedures or airline cargo regulations. Our service is focused on emotional support animal letters for use in U.S. housing accommodations. Our website clearly states that ESA letters are delivered digitally. Physical copies are available upon request, and we’re sorry if there was any delay in that process. If you haven't received the mailed copy, we encourage you to contact us directly so we can reissue it. Our support team is available 24/7 via email, chat, and contact forms, and we make every effort to respond to all inquiries within 48 hours. If you haven’t heard back, please double-check your spam folder or reach out again — we’re happy to help. We also take data privacy seriously and do not intentionally send excessive emails. You may unsubscribe at any time using the link provided in our messages Thank you
sara.kosikyahoo.com
Posted
Great experience overall.
Response from Support Pets· Aug 4, 2025
Thanks for your review and support!
customer
Posted
I have ordered from your website for the last two years this being my third time. I renewed my pets ESA and this was the easiest and fastest turnaround time I have gotten my documents. Even though I still had to fill out the doctors questionnaire. Thank you again for the great service.
Response from Support Pets· Aug 4, 2025
It is a pleasure to have you onboard one more year - it truly means a lot to us! We’re glad to hear this year’s experience was your smoothest yet, and we appreciate you taking the time to complete the questionnaire again to keep everything compliant.Enjoy every second with your ESA Thanks for trusting and choosing us
Jenifer S.
Posted
This is my third year getting my ESA documents and this year has been the easiest and quickest of all three interactions!
Response from Support Pets· Aug 4, 2025
Thank you for being with us for three years — we truly appreciate your loyalty! We're so glad to hear that this year's experience was the smoothest yet. We're always working to improve, and it's great to know it's making a difference. Thanksf or trusting and choosing us!
Taylor F.
Posted
It was so easy to start the application and they acted very quickly and I had my certificates in less than 24 hours. So impressive! I absolutely love this company! They have saved me so much stress!
Response from Support Pets· Jul 28, 2025
Hi there! Thank you so much for your review! We’re gladto hear that the process was easy and fast for you—and that you received your certificates in under 24 hours! We truly appreciate your kind words and your trust in us. We're always here if you need anything in the future!
Josh R.
Posted
Quick and timely.
Response from Support Pets· Jul 28, 2025
Awesome! Enjoy Thanks for trusting and choosing us
