Excellent
2,231 reviews
Support PetsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
2,231 approved reviews, newest moderated first
Yusimi L.
Posted
Rapidez y confianza
Response from Support Pets· Jun 16, 2025
Gracias por tu comentario! Nos alegra saber que valoras la rapidez y la confianza en nuestro servicio. Estamos aquí para ayudarte siempre que lo necesites. ¡Que tengas un excelente día!
Ashleigh J.
Posted
Service was fast, friendly, and excellent. Issues resolved in less than 6 hours. Thank you again!
Response from Support Pets· Jun 9, 2025
Thank you for the kind words! Fast, friendly, and reliable service is exactly what we aim for, and we’re happy we could deliver that for you. Thanks for trusting and choosing us
Janet S.
Posted
They are on the ball. Very quick to go back to me.
Response from Support Pets· Jun 9, 2025
We’re so glad to hear that everything was handled quickly and smoothly for you! Thank you for trusting Support Pets — we’re always here if you need us again! Enjoy every second with your ESA!
Andrea P.
Posted
Efficient process though I have still not received the package for vest and etc. that has been slow.
Response from Support Pets· Jun 9, 2025
Thank you for your feedback — we’re glad to hear you found the process efficient! As for your package with the vest and other items, we understand the wait can be frustrating. Please note that shipping typically takes 4 to 5 weeks, depending on the shipping carrier. Once it leaves our facility, it’s in their hands, but we’re happy to help track it or provide updates at any time. If you need assistance, our support team is available 24/7 via chat or at [email protected]. Thank you for your patience,
Kimberly H.
Posted
Having a second pet being covered on the promotion, the clarifications were not made too clear. Is there paperwork or not for the second pet. Is there a way to put the other pet to another family member within the same household. It would have helped to have this clarification during the application process.
Response from Support Pets· Jun 9, 2025
Thank you for your feedback, and we’re sorry for any confusion during the application process. We have an FAQ page on our site that has all the details. To clarify: if a second pet is included in a promotion, there is paperwork provided for that second pet. However, all pets must be listed under the same person’s name for the ESA documentation to be valid. At this time, we are not able to assign different pets to different family members within the same household under a single application. We appreciate you bringing this to our attention — clearer communication is something we're always working to improve. If you have any further questions or need help with your paperwork, our support team is available 24/7 at [email protected] or via the chat on our website. Thank you
Jeremy F.
Posted
Very quick and simple process. Thank you.
Response from Support Pets· Jun 9, 2025
It is our pleasure to assist and provide a simple, quick and effective process! Enjoy every minute with your ESA. Thanks for trusting and choosing us
tiffany N.
Posted
Everything was fast and helpful
Response from Support Pets· Jun 9, 2025
We truly appreciate your feedback! It’s great to know our team could assist you quickly. We're always just a message away if you need anything else. Count on us!
Susan
Posted
Very quick and professional
Response from Support Pets· Jun 9, 2025
We truly appreciate your feedback! It’s great to know our team could resolve your issue so quickly. We're always just a message away if you need anything else.
