Supply Center USAReviews of supplycenterusa.com

Rep finally answered my question.

The site was easy to navigate, and the shipment arrived extremely fast

The representative was very helpful and quick to respond.

Date of experience

Question answered quickly

After ordering i found out my product was no longer in stock which was kinda sucky however customer services was very helpful. Extremely informative, explaining the reason for the problem and the issues in the supply chain. I was immediately issued a refund without having to ask for it

Purchased an item via supply center on December 9, 2024. Expected shipping was between 14-28 business days, which I thought was odd but figured it would probably come sooner than that. After purchasing my order, my credit card was immediately charged for the full amount without any notification other than my order had been received. No other updates came over the next month, I reached out to customer service and they told me my order could not be fulfilled due to product shortages. In the email it said they would refund my card immediately and send a confirmation email. After not receiving an email nor a refund after a few business days, I wrote back to the customer service agent who said he was sorry, and upon receiving my second email inquiry he “manually pulled my request from the queue and issued a refund immediately”. A refund has yet to be issued, most likely won’t be. While their customer service reps are quick to respond, they are not quick to act. I think this place is a scam.

I placed and order by mistake and the cancellation was handled very quickly and my refund made.